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Sr. Manager, Field Operations Process Management

newabout 2 hours ago
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Client Reference Code 236314 JOB SUMMARY Responsible for leading and executing assigned process initiatives introduced by or impacting Field Operations. Analyze data to identify opportunities to meaningfully drive process improvements, with responsibility for designing and implementing creative solutions, instituting thoroughness and consistency around implementation, driving success-based metrics, as well as auditing implemented processes for long term success. MAJOR DUTIES AND RESPONSIBILITIES Design and implement creative solutions. Analyze data identifying opportunities for improvement. Lead and coordinate continuous business process improvements to enhance customer experience, increase sales and revenue, reduce cost, improve productivity, decrease errors, increase efficiency and reduce business risks identify opportunities to automate business processes partner with business planning to develop business cases. Partner with management from across Charter's Customer Care, Product, Marketing, Sales, and Engineering teams to identify and implement strategic initiatives aimed at improving the service experience delivered by Field Operations. Implement Lean Six Sigma strategy, establish controls to guide Charter's initiatives to be implemented through a measurement-based approach that focuses on process improvement and variation reduction. Maintain current knowledge of project management tools and methodologies. Timelyconsistently communicate status and critical issues of all projectsprograms which are being managed. Lead and coordinate team responsible for business process development in support of Charter strategic initiatives. Responsible for creation of roadmaps timelines, and prioritization planning support of the Process Engineering Teams. Concentration in the PMO, Product Readiness, and Communications workstream. Gather, refine and validate complex business requirements, interdependencies, potential risks and issues. Overall responsibility for the project, gap analysis, requirements management, including scope, schedule and cost. Determines Point of Escalation and gains project approvals. Change Management- Testing, Training, Post Monitoring Project Support Ownership of project, closing procedures, transition plans, and signoff Creates and maintains all program processes, milestones, and timelines Facilitate communication and gain commitment between business units and stakeholders to align processes and solutions with business strategies. Stakeholder management, alignment, proactive communications- Intake process, next steps, notifications alerts REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors Ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensus Strong analytical, problem-solving and conceptual skills Ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer Highly flexible, creative and inquisitive Proficient in analyzing data from internal systems to identify improvement opportunities Ability to perform root cause analysis to identify and drive improvement on key performance indicators, through process enhancement and design Expertise in formal project management methodologies and their implementation Broad understanding of business processes, challenges and opportunities Excellent interpersonal skills and ability to effectively communicate with all levels, both internally and externally (vendorscontractors) Demonstrated ability to resolve roadblocks to delivery in multi-organization teams where no direct management responsibility exists Ability to analyze project needs and determine resources needed to meet objectives Broad understanding of business processes, challenges and opportunities Education Bachelor's degree Lean Six Sigma Black Belt certificate Related Work Experience Number of Years Development, implementation and maintenance of large-scale process changes 5 preferably across multiple organizations Organizing, planning and executing large-scale projects from conception through 5 implementation, involving internal personnel, contractors, and vendors Hands-on projectprogram management experience, demonstrating the strategic 5 use of technology to improve business processes and to support critical business strategies Facilitationleadership experience, where drive, entrepreneurship, structured 3 thinking, strategic insights, and relationship-building were demonstrated Experience managing projects in a hybrid environment of waterfall to agile practices PREFERRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to effectively adapt to and apply rapidly changing technology to business needs Highly flexible, creative and inquisitive Ability to analyze project needs and determine resources needed to meet objectives Any related courses toward PMP, PGMP, CAPM, or PFMP certification preferred Microsoft Project certification preferred SharePoint coursework preferred Portfolio Project Management Tool Experience Education Project Management Related Coursework Completed Related Work Experience Broad experience in the introduction of new technologies and standards Full project life cycle experience with both custom development and package-based application deployment, including experience working within a formal systems development life cycle methodology Experience in business process re-engineering or process improvement, involving broad-based information systems and utilizing tools and techniques to affect business change WORKING CONDITIONS Office environment Exposure to moderate noise levels Travel 25 - 50 LI-FO Job Code TDA600 Sr Mgr, Field Ops Process Mgmt Exempt 236314BR Department Business Development, Operations, Project Management, Strategic Planning

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Sr. Manager, IT - Enterprise Firewall

newabout 5 hours ago
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Client Reference Code 237538 JOB SUMMARY Manages the EnterpriseIT Firewall Team. Responsible for implementing Corporate IT initiatives that support the strategy and goals of the corporation. Ensures that hisher team implements IT standards, policies andor master plan for the larger IT organization. Manages the development and acquisition of new technologies and tools to improve the organization's internal operations, SLAs and delivery associated with both supporting the existing infrastructure as well as deploying new technologies relating to Firewalls and IT Security hardware and software. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience. Oversee multiple andor large departments within IT Build and implement IT plans according to the IT and corporate strategy Manage the maintenance and enhancement of hardware and software systems that support field business applications and local area networkswide area networks (LANWAN) for employees Ensure uninterrupted IT network support by setting and communicating maximum performance standards to employees Ensures compliance with IT standards, policies and procedures Accountable for respective budgets REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write and speak the English language Basic computer skills, with proficiency with Word and Excel Knowledge of computer andor network systems, applications, procedures and techniques Experience leading others and providing constructive feedback Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders Skill in organizing resources and establishing priorities Ability to learn and support new systems and applications Ability to work with others to resolve problems, handle requests or situations Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area Displays a sense of urgency to resolve issues quickly and efficiently A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential Ability to multi-task and handle on a proactive basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently Ability to make decisions and solve problems while working under pressure Outstanding work ethic displays a high sense of urgency to resolve issues quickly and efficiently Proven knowledge of information technologies and methodologies related to assigned IT segment or area Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job Education BABS in Information Technology, Computer Science, MIS or related field or equivalent work experience Related Work Experience 7 years IT work experience 5 years Leadership experience 2 years Project Management experience WORKING CONDITIONS Office environment Job Code IGN610 Sr Mgr, IT Exempt 237538BR Department Information Technology Services

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Program Manager - Mobile Business Integration

newabout 5 hours ago
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Client Reference Code 235546 JOB SUMMARY Lead and manage a team of business analysts and project management resources responsible for projects from original concept through final implementation for Spectrum's Mobile product. Responsibilities include end-to-end oversight for all projects which impact Customer Operations groups (Customer Service, Billing, Credit Services, and Shared Services). This includes defining and documenting cross functional business rules, business and functional-level requirements, program project management and status reporting, and support for test strategy planning. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Acts as 'intake' lead for all of Customer Operations with a goal to identify, resolve, and prioritize pain points for customers or agents (in some cases leveraging financial business cases) Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise. Responsible for managing all aspects of the design, development and implementation of the program, including the creation of business and functional-level requirements. Ensure structure, content and integrity of all requirements artifacts are maintained. Review test cases to ensure traceability from functional to business requirements is maintained. Develops the program strategy, supporting business case and various high-level project plans. Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business. May also coordinate with multiple project managers to assemble overall program plan. Leads and mentors a team of project managers andor other project management staff, as well as analysts and requirements documentation experts. Educates and assists these teams with implementing project management processes and making improvementchanges. Serve as a key player in shaping the roadmap for integration of platforms to enable synergies and drive operational improvements. Platforms include (but are not limited to) billing, provisioning systems and agent troubleshooting tools. Accountable for the execution of established project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations. Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate. Communicates with leadership and other stakeholders on program strategy, direction and changes. Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements. Provides high-quality reporting on the status of all projects in the Customer Operations-sponsored program roadmap, inclusive of both summary and detailed views. Identifies issues, and provides a clear and concise view of both the issue(s) and recommended solution(s) to leadership for approval. Crafts and implements plans with minimal supervision. REQUIRED QUALIFICATIONS Skills Abilities and Knowledge Ability to work independently with no supervision and guidance Ability to communicate orally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to define key performance indicatorsmetrics Ability to effectively analyze and interpret data Ability to show judgement and initiative to accomplish job duties Ability to document, prepare, and deliver data-driven presentations Ability to communicate with all levels of management and company personnel Ability to influence internal and external key stakeholders and build consensus Ability to make decisions and solve problems while working under pressure Ability to develop strong working relationships with peers and project members Superb ability to oversee and manage large, complex, diverse and strategic projects that impact the organization as a whole Excellent ability in implementing program and project plans and monitor progress, resource usage and quality Advanced understanding and ability to manage complex program and project budgets Advanced knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified Related Work Experience 3 Years Experience managing junior team membersanalysts 5 Years Project Management experience 3 Years IT or Engineering work experience (preferred) 3 Years Wireless Mobile Industry experience (preferred) 3 Years Management Consulting or Product Management Experience (preferred) Education, Certification Licenses Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience Project Management certification or successful completion of a recognized project management curriculum is strongly preferred WORKING CONDITIONS Office Environment Travel as needed (0-25) Job Code KGN600 Program Manager Exempt 235546BR Department Project Management

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ROC Specialist I - Greer, SC

newabout 5 hours ago
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Client Reference Code 237773 JOB SUMMARY Focusing primarily on outages, performs basic to intermediate first-line Outside Plant (OSP) Hybrid Fiber Coax (HFC) network surveillance, alarm and intake triage and correlation, collection and collation of key information, ticket and SRO creation, dispatch, fix agent support and ticketSRO resolution. Assists fix agent by providing general root cause location information. Ensures the details and information provided to the fix agent support fix agent efficiency, safe restoration and work practices and compliance with all company specifications, policies and the ROC Playbook. MAJOR DUTIES AND RESPONSIBILITIES Performs surveillance of HFC network using all applicable ROC systems, telemetry, alarms, topology, tools and other sources of information to identify network outages and basic impairments, document and prepare tickets and SRO's, engage the appropriate fix agents and minimize customer impact of any service interruption or network impairment. Understands HFC architecture, principles and the how the various alarm sources and other available data relate to specific outage conditions. Acknowledges outage and basic impairment alarms and performs basic to intermediate troubleshooting, analysis, triangulation and correlation of HFC alarms and other data sources to identify and ticket generate SROs for outage events and basic network impairments in accordance with the Regional Operations Center (ROC) Playbook. Creates node level tickets and SRO's from daily Node Health Reporting Performs notification and communication of network events using established protocols and support systems as defined in the ROC Playbook or by the ROC management team. Tracks and manages outage events and basic impairments to resolution and manages basic coax Change tickets in accordance with all guidelines and procedures described in the ROC Playbook including proper resolution of tickets and jobs. Communicates the status of outage events and escalates as necessary in accordance with established standards and the ROC Playbook. Takes appropriate action andor works with the appropriate teams to set up phone call deflection in the IVR and trouble call blocking for ROC-owned issues in accordance with ROC Playbook. Manages basic outage bridges in an organized and professional fashion. Responsible for routing and dispatching Maintenance Techs. Provides support to fix agents in the field, and resolves requests received from the fix agents. Creates, manages and resolves SROs for all activities routed to a maintenance technician from all work sources either through automation or manually including activities that may be ticketed in another system such as Remedy or through any other ticketing process. Manages line escalations in a proactive fashion and ensures a positive ownership transfer between the initiating technician and the assigned maintenance technician including positive customer contact. Responsible for pre-implementation approval and processing of basic coax change activity including PrePost snapshots, E911 checks for all network interruptions and validation of service restoration. Helps to drive continuity, standards and compliance with the company's Network Protection Policy (NPP), Preventive Maintenance Plan amongst field engineers and technicians. Identifies, documents and internally escalates issues related to groups outside the ROC where additional coordination is needed and assists as needed. Promptly escalates issues and collaborates with others to resolve software and hardware issues. Performs other duties as assigned. REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Excellent customer service and communication skills Basic knowledge of HFC network concepts, DOCSIS and end-user support principles Ability to communicate professionally, effectively, and courteously with customers, coworkers and constituencies outside the ROC using a variety of communication formats (email, chat, in-person, and telephone) Basic knowledge of existing ROC tools and basic ability to use the tools to effectively troubleshoot basic HFC related issues Ability to work well with others as part of a team environment Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists Basic knowledge of Charter products and services and familiar with appropriate terms and abbreviations when discussing industry concepts and issues Basic knowledge of desktop computer hardware and software (e.g. monitoring tools) used to analyze network performance Ability to use online knowledge systems and search for reference procedures and work aids (i.e. paperless resources) Ability to write routine reports and correspondence as well as create or produce reports outlining specific trends in the HFC network to efficiently resolve plant issues Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to distinguish and identify various colors to identify multiple alarm states in the tools and software utilized in the ROC environment Education Two-year degree or certificate telecommunications or IT emphasis preferred Related Work Experience Number of Years Cabletelecommunications experience (Field Ops, HFC plant 1 troubleshooting or Maintenance Tech) NOC, Dispatch, Call Center Tier or help desk support experience 1 WORKING CONDITIONS Office environment Must be able to work all shifts including evenings, weekends and some holidays Job Code ENO170 ROC Specialist I Nonexempt 237773BR Department Customer Service, Operations

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Sr. Business Intelligence Analyst

newabout 5 hours ago
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Client Reference Code 237721 JOB SUMMARY This position is responsible for supporting and managing a program of business unit-focused initiatives designed to help business partners drive value from information. Contributes to Charter's success by ensuring business needs and goals are realized through analysis and reporting activities of the Business Intelligence Group. Responsible for supporting the Sr Manager or Director of Business Intelligence to empower Charter business leaders with concise, high-quality information, helping them leverage it to identify and address business opportunities and threats. Provides consultation on the interpretation of data to various business partners throughout the organization. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Provide expert advice and education in the usage and interpretation of business data relevant to the business unit Communicate data nuances and insights to all levels of the company in a clear and concise manner Instill best practices and assists users at all levels within the company on how to leverage BI capabilities for accurate reporting and analysis Leverage expert knowledge of Business Intelligence capabilities and familiarity with business trends in identifying patterns, opportunities and threats Work closely with business partners in gathering detailed business requirements, establishing business definitions, translating to technical requirements for development team and gaining approval Interact with senior management or executive level customers and provides support as needed Create report mock ups based on requirements and coordinate with technical team in finalizing design and receiving sign off Support all scheduled and non-recurring information needs of the business users Understand data elements in the warehouse at a very detailed grain to support any form of user needs from research to adhoc querying to managing large information projects Query large datasets and tables comfortably to provide information requested by business users Present data in a fashion that is easy to understand with proper documentation for successful user adoption Manage detailed plans on projects to ensure successful completion Maintain metadata dictionaries and report definitions Work with cross functional teams to ensure alignment in business needs, timelines and department standards Create test plans and scenarios and conducts testing to ensure quality and requirements traceability to final deliverable Actively identify solutions to enhance the existing Business Intelligence infrastructure processes and technology Identify areas of improvements, leverages industry best practices and guides team to continuously improve the practice of BI Lead and mentors junior team members and takes responsibilities as subject matter expert (SME) Understand and evaluate cross functional and system to system impacts of requirements and change requests Use advanced Excel skills to capture and communicate data findings Liaison among the business, development and support teams to ensure solutions being developed meet or exceed business needs Perform other duties as requested REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Exceptionally strong communication skills both written and verbal Proven experience and passion for leveraging data to drive business impact Advanced statistical knowledge and intuition ideally utilized in AB or multivariate testing (or related analytics) Expert SQL skills Experience with reportingBusiness Intelligence tools (MicroStrategy, Terradata is a plus) Ability to speak to large groups with excellent presentation skills Ability to perform critical thinking in the area of data analysis with advanced analytical skills Strong team and relationship building skills Strong leadership skills with ability to lead and mentor High attention to detail and quality Ability to work independently, prioritize and organize effectively and manage multiple projectsassignments Ability to perform in a fast-paced environment Excellent project management skills Ability to understand complex business processes, rules and gain business acumen to become subject matter expert Experience with data visualization standards and techniques to visually summarize data and insights is a plus Expertise with BI Data Modeling concepts such as StarSnowflake Schema, Dimensions and Facts Education Bachelor's degree or foreign equivalent n Economics, Mathematics, or Business Administration , or relevant work experience Related Work Experience 7 years relevant technical or business work experience Experience with Cable TV, Internet, andor Phone products services or other related industry experience WORKING CONDITIONS Office environment Job Code BGN305 Business Analyst - Sr Exempt 237721BR Department Information Technology Services

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Project Manager - Engineering Implementation

newabout 5 hours ago
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Client Reference Code 237669 JOB SCOPE Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Provides technical and analytical guidance to project team. DUTIES AND RESPONSIBILITIES Establishes and implements project management processes and methodologies for the Engineering community to ensure projects are delivered on time, within budget, adheres to high quality standards and meets customer expectations. Assembles project plans and teamwork assignments, directs and monitors work efforts on a daily basis, identifies resource needs, performs quality reviews and escalates functional, quality, timeline issues appropriately. Tracks key project milestones and adjusts project plans andor resources. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed. Manages one or more cross-functional projects of both medium and moderate complexities. Actively and consistently supports all efforts to simplify and enhance the customer experience. BASIC MINIMUM QUALIFICATIONS Bachelor's Degree in Computer Science, Business Administration, or related field andor equivalent work experience Minimum two (2) years Project Management experience Minimum three (3) years Engineering work experience ADDITIONAL JOB REQUIREMENTS Intermediate ability to oversee and manage large projects that impact the organization as a whole, as well as manage program and project budgets Comfortable in implementing program and project plans, monitoring progress, resource usage and quality Working knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified Understanding of multiple project management disciplines PREFERRED QUALIFICATIONS Project Management certification Job Code KEN305 Project Manager Engineering II Exempt 237669BR Department Engineering, Project Management, Network Engineering

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Sr. Mgr Software Development

newabout 5 hours ago
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Client Reference Code 226745 JOB SUMMARY The Sr Mgr, Software Development position in the Billing group is responsible for planning and implementing software for integration with the billing systems. The Sr Mgr, Software Development is responsible for day to day management of software development teams in all facets of hiring, performance management and growth opportunities. MAJOR DUTIES AND RESPONSIBILITIES Manages teams of software developers responsible for quality and timely execution of delivery. Presents proposed solutions and reports status to upper management. Organizes and delegates work to various levels of software developers. Implements software proposals and estimates scope of work. Ensures adequate project documentation is created on projects. Makes decisions and solves problems while working under pressure. Prioritizes and organizes load of work effectively manages resource management. Provides coaching and counseling when necessary. Supervises and motivates others. REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Great understanding of software engineering and object oriented design principles Strong communication skills Great and current development experience with IBM iSeries platform, CL, RPGLE, Sequel, and Java Good ability to take ownership and make technical decisions on software development projects Good experience with dependency management and continuous integration testing tools, change management and auditcompliance requirements Education Bachelor's degree or equivalent experience required Related Work Experience Number of Years Software Engineering experience 5 Leadership experience 3-5 PREFERRED QUALIFICATIONS SkillsAbilities and Knowledge Agile experience Experience with Java, .NET and web technologies WORKING CONDITIONS Office environment EOE RaceSexVetDisability Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster httpwww.dol.govofccpregscomplianceposterspdfeeopost.pdf httpwww.dol.govofccpregscomplianceposterspdfeeopost.pdf Job Code ISW630 Sr Mgr, Software Development Exempt 226745BR Department Information Technology Services, Operations

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Solutions Architect

newabout 5 hours ago
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Client Reference Code 237676 JOB SUMMARY As an Individual contributor, the technologist role contributes to the formulation of architecture approaches to specific Charter development initiatives. Participates in high-level of collaboration and coordination with other architecture groups across the Charter Product and Technology organizations. Assigned complex projects that require cross-functional consultations across the organization under the direction of the Chief Architect. Keeps current with trends and technological innovations in the Cable and IT industry, and make appropriate development recommendations MAJOR DUTIES AND RESPONSIBILITIES Provides subject matter expertise for an assigned technology domain. Contributes to the execution of proofs-of-concept for new approaches and platforms. Provides technical assistance to development and operations personnel on new system projects and existing systems. Participates in collaborations with business and technical teams to review conflictsgaps between functional goals and existing capabilities. Provides written documentation for business and technical teams of those discussions and conclusions. Adheres to best practices for code development, version control, test automation and build automation. REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Analytical skills to solve complex technology and business problems. Inquisitive nature. Eager to explore new concepts and approaches Excellent written, verbal and interpersonal skills. Ability to listen to multiple points of view and synthesize against goals for recommendations Ability to plan, prioritize and organize effectively and independently multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative and to accomplish job duties Ability to analyze and interpret data and synthesize recommendations Strong business sense and sense of urgency to achieve business results Aptitude and eagerness to learn from a new environment and make an impact quickly Working knowledge of software development and delivery Strong knowledge of currently used programming languages (Java, node.js, etc.) Related Work Experience 5 years of technical experience in software engineering and architecture Delivery experience in development of highly scalable software platforms Demonstrated experience with software architecture design Technical background in software design and development. Strong verbal and written communication skills Cable experience a plus. Education Bachelor's degree Masters preferred Industry and vendor specific certifications and training WORKING CONDITIONS Office environment Job Code EGN602 Solutions Architect Exempt 237676BR Department Information Technology Services

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Software Developer

newabout 5 hours ago
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Client Reference Code 233204 JOB SUMMARY Develops, modifies, enhances and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a strong knowledge of development tools. Works in most phases of a project and may review work of less experienced staff members. Performs maintenance and provides technical assistance and advice on existing software solutions. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements Codes, tests, and debugs new software or makes enhancements to existing software Writes programs according to specifications Participates in code review sessions to validate adherence with development standards Develops and maintains technical documentation Serves as secondary escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements Collaborates with customers, internal and cross-departmental technical teams to identify software problems and communicate remediation plans Generates a variety of complex and periodic reports andor data through database management, data administration and data extraction techniques Provides general system users and management with system analysis and feedback Influences system design by identifying and recommending design and requirements needs for software enhancements Mentors and coaches less experienced staff Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions Follows established configurationchange control processes REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Knowledge of Voice, Data, Video, Wireless technologies Understanding of software design patterns and principles Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations Ability to work seamlessly within a team as well as manage individual tasks Strong technical knowledge of Information Technology field and computer systems Demonstrated communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges Proven ability to work independently designing, developing and deploying solutions, and to deliver projects on time with minimal direction Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence Preferred Skills DeploymentRelease Management platform experience. Preferably Aldon Deployment Manager platform. Recent and demonstrable experience with RPG, RPGLE, RPGSQL, RPG Free, CL, Integrated Language Environment (ILE) Recent and demonstrable experience I Series data base concepts ( Physical Files, Logical Files, Data Areas) FTPSFTP experience, ability to understand secure file transfer between different systems. Experience with Goanywhere preferable. Knowledge of basic I Series concepts - User security, IFS, InteractiveBatch jobs, display files Experience with Web Services, ability to understand the web services concept Experience with java programming, exposure to building, running java pgms on the I Series. Education BABS in Information Technology, Computer Science, related field or equivalent work experience Related Work Experience 3 to 5 years' experience with DBMS 3 to 5 years' experience with coding, testing and design 3 to 5 years' experience with software development methodologies WORKING CONDITIONS Office environment Job Code ISW370 Software Developer Exempt 233204BR Department Information Technology Services

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Business Analyst - Cust Ops

newabout 5 hours ago
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Client Reference Code 236109 JOB SUMMARY The Business Analyst serves as a liaison between the Mobile Customer Operations team (Customer Service, Billing, Credit Services, and Shared Services) and the IT, Technology Services, and Product organizations, as well as vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization's systems and capabilities. Provides complex analysis services, translating user needs into detailed specifications to allow Information Technology Department to deliver an appropriate solution. Works independently with minimal supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Analyze business partner's operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions. Assist in business process redesign and documentation as needed for new technology. Translate high-level business requirements into functional specifications for the IT organization andor vendors. Manage changes to such specifications. Negotiate agreements and commitments by facilitating communication between business unit(s) and IT andor vendors from initial requirements to final implementation. Work with business partners within one business function to align technology solutions within business strategies. Assist Project Managers in development of project plans and use associated project planning tools as needed. Conduct feasibility studies to assess costbenefit, efficiency and technical viability of solutions to business problems. Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization. Establish specifications and objectives based on business requirements and cost effectiveness provide recommendations to management personnel. Collaborate with management in systems development and design. Develop test plans and coordinate software testing. Perform other duties as assigned. REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Excellent interpersonal skills and ability to present performance feedback effectively Excellent presentation skills with small- to medium-sized groups Strong analytical ability Ability to work independently Education Bachelor's degree in business administration, computer science or related field Related Work Experience Procedural documentation and project implementation experience PREFERRED QUALIFICATIONS SkillsAbilities and Knowledge Demonstrated project management and leadership abilities Education CAPM (Certified Associate in Project Management) or CBAP (Certified Business Analysis Professional) Certifications Related Work Experience 5 years of call centercustomer service operations management experience 2 years of Mobile industry experience preferred WORKING CONDITIONS Normal office conditions Travel as needed (0-25) Job Code CDA360 Business Analyst - Cust Ops Exempt 236109BR Department Information Technology Services

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Principal Engineer I

newabout 5 hours ago
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Client Reference Code 237563 Primary Job Functions Build a knowledge foundation of Spectrum Guide product offerings and supporting platforms Create and manage test strategy and test plans involving E2E testing of STB provisioning, usage and performance. Manage and report on testing progress through frequent reporting to various levels in the organization. Report risks and mitigation plans for test strategy. Primary SME and test architect for Billing Platforms, Amazon Web Services, Databases and Automation. SkillsAbilitiesKnowledge Experience in firmware, Hardware and Software Integration, Regression testing of the application. Experience in provisioning and activation of Consumer premise devices using CSG and ICOMS Billing systems. Hands on experience testingmanaging features such as Channel Line Up Management, Video on Demand, Entitlements, Pay per View and DVR Hands on experience with Amazon web services testing. Hands on experience with Network packet captures using Wireshark tool, DOCSIS3.03.1 testing. Hands on experience with tracking tools like JIRA, ALM, Bugzilla. Hands on experience with GitHub, SVN repository tools. Hands on experience with Order Management( OSM, UIM, Solo DB) Experience in using Cassandra database, Oracle database. Experience in DAC Controller and CISCO EC Controllers Hands on SPLUNK Usage experience Hands one experience in using Automation tools like Selenium, Appium, API testing. Design, review and test black box, Integration and UAT testing in identifying executing test scripts. Develop, design and review Test plan and Test Cases for creating Video orders, activate devices, disconnect (Voluntary Non Pay), swap devices, create and refresh entitlements. Review and test back end database testing using SQL in SOLO DB, Vantage DB systems. Report daily project updates that includes Test Metrics and status reports Responsible for all activities during each testing phase of a project or program. Knowledge of scrum and agile process. Excellent written communication skills and highly organized and detail-oriented and fosters an environment of teamwork, transparency and accountability. Versatile technical Testing, Project or Product leader with proven knowledge of enterprise-level cable and telecommunications products, solutions and architectures. Ability to tackle multiple priorities and deliver under pressure. Required Qualifications 8-10 years of experience with mix of testing Data Network ITVideoSoftware tools. Experience in managing projects through the software development life cycle. Experience with software and product testing and launch processes. Hands on experience in CSG, ICOMS, Order Management, HP-ALM, JIRA, Selenium, JavaScript, PL SQL, MySQL, Wireshark, SVN, TSbroadcaster, DAC, DNCSEC, Monroe EAS, Netflix API, TFTP server, MPEG4, MP3,MPEG-2, Dolby Digital, Dolby Amos, AVI. Hands on experience in iOS and Android devices. Experience in managing multiple projects at the same and deliver the releases on time. Expertise in testing the applications in waterfall, V-Model and AGILE methodologies. Expertise in testing and ROOT CAUSE ANALYSIS on Web Based, Client-Server based Applications, embedded systems, mobile applications. Experience with testing and analyzing JSON, AWS. Develop Automation framework based on Continuous Integration using Jenkins and maven repository. Education and Experience Bachelors or Master's Degree, preferably in Computer Science, Engineering or Science field plus 8 - 10 years of relevant experience or equivalent combination of education and experience Job Code EGN601 Principal Engineer I Exempt 237563BR Department Engineering

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Network Engineer I - DOCSIS

newabout 6 hours ago
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Client Reference Code 234846 JOB SCOPE Charter is proud to have a network that provides service to millions of users across the country. The Network Engineering team is responsible for the implementation of approved network architecture and designs. Under limited supervision, the NE I DOCSIS assists in the planning, forecasting, implementation and identification of resource requirements for network systems of basic complexity. As a member of the team, you will develop and implement network enhancements while following corporate standards. You will be sought after for recommendations for improvement and assists in staff development efforts.This position is a night shift position. DUTIES AND RESPONSIBILITIES This position is a night shift Works on projectssystemsissues of varying complexity surrounding network planning, configuration and optimization. Evaluates new products, performs network problem resolution. Assists in the development and documentation of technical standards and implements approved methods of procedure. Contributes in designing corporate standards and develops network enhancements Hands on involvement in network planning, network architecture design and engineering. Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations. Provides tier support across organizations Knows, understands and follows company policy, also adheres to industry specific local, state, and federal regulations, as applicable. Performs other duties as requested by supervisor. BASIC MINIMUM QUALIFICATIONS Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience Minimum one (1) Data network experience Cisco Certified Network Associate (CCNA) Must be able to work the following schedule- Wednesday through Saturday 7 AM to 6 PM ADDITIONAL JOB REQUIREMENTS Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.) Knowledge of company products and services Basic knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Single mode Fiber, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols Basic knowledge in network design, network architecture, protocols and network topology, TCPIP and the OSI Model Using ticketing and software tools to support the current operations. Basic knowledge of basic network devices and basic network appliances, network designing software, such as Visio Ability to perform duties in a very fast pace environment and ability to learn new technology quickly, able to use personal computer and software application, including Microsoft Office, and work in a team environment WORKING CONDITIONS Office Environment Job Code ENE308 Network Engineer I Exempt 234846BR Department Engineering, Information Technology Services

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Inside Plant (ISP) Engineer I - Gardnerville

newabout 6 hours ago
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Client Reference Code: 235482JOB SCOPEAssist ISP personnel with troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed. May provide support for moderate services and other products.DUTIES AND RESPONSIBILITIESUnder moderate supervision, responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes the installation, construction, operation and break-fix remediation, with root cause analysis of all equipment associated with the Headend (HE), Hubs. On-call rotation.Transact HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards. Implement approved methods of procedure.Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.Setup and operate legacy headend equipment including but not limited to signal processors, modulators, demodulators, IRD's and IRT'sResponsible to analog and digital channel level measurement and quality testing along with periodically testing of equipment and quality of signal throughout the network.Install, maintain, and perform testing and required documentation of emergency alert systems.Implement and properly document with guidance all required Charter Engineering and FCC mandated PoP testing.Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.Support and maintain protocol compatibility standards, develops and implements network enhancements.Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.Work on one or more projects as a project team member, occasionally as a project team lead.Actively and consistently support all efforts to simplify and enhance the customer experience.Execute network problem resolution and all required HE Proof of Performance Tests as needed. Also perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.BASIC / MINIMUM QUALIFICATIONSBachelor's degree in Engineering or related field, and/or equivalent work experienceMinimum four (4) years Headend / Hub Technician, electronics & network implementation experience.Must possess and maintain a valid Driver’s License and safe driving record.ADDITIONAL JOB REQUIREMENTS Valid Certifications from the Society of Cable Telecommunication Engineers (SCTE) BTS (Broadband Transport Specialist) & BDS (Broadband Distribution Specialist).Advanced knowledge of RF and IP technologies, HFC design, as well as optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter).Fundamental knowledge of Video Networking, IP and DOCSIS.Expertise to differentiate between different sizes and colors of wires and to make cable connections in tight spaces by bending, reaching, twisting as well as work with small components and wires to make cable connections.Capability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment).Competency to accurately measure distances, using tapes or other measuring devices and to read general system layouts from blue prints and system maps.Ability to lift up to 50 lbs.WORK ENVIRONMENT Work hours - Monday through Friday 8 - 5 PMWork in a 24x7, fast paced environment; work indoors in confined space, poorly ventilated areas.Proficiency to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool beltsCapable to perform duties from high places (roofs); ability to work while standing 50-70% of the time; work and travel in inclement weather; work performed near power facilities and electricity.Job Code : EIP320 ISP Engineer I Exempt 235482BR

Software Engineer

newabout 7 hours ago
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Client Reference Code 237070 JOB SUMMARY Develops, modifies, enhances and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a strong knowledge of development tools. Works in most phases of a project and may review work of less experienced staff members. Performs maintenance and provides technical assistance and advice on existing software solutions. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements Codes, tests, and debugs new software or makes enhancements to existing software Writes programs according to specifications Participates in code review sessions to validate adherence with development standards Develops and maintains technical documentation Serves as secondary escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements Collaborates with customers, internal and cross-departmental technical teams to identify software problems and communicate remediation plans Generates a variety of complex and periodic reports andor data through database management, data administration and data extraction techniques Provides general system users and management with system analysis and feedback Influences system design by identifying and recommending design and requirements needs for software enhancements Mentors and coaches less experienced staff Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions Follows established configurationchange control processes REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Knowledge of Voice, Data, Video, Wireless technologies Understanding of software design patterns and principles Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations Ability to work seamlessly within a team as well as manage individual tasks Strong technical knowledge of Information Technology field and computer systems Demonstrated communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges Proven ability to work independently designing, developing and deploying solutions, and to deliver projects on time with minimal direction Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence Education BABS in Information Technology, Computer Science, related field or equivalent work experience Related Work Experience 3 to 5 years' experience with DBMS 3 to 5 years' experience with coding, testing and design 3 to 5 years' experience with software development methodologies WORKING CONDITIONS Office environment Job Code ISW362 Engineer, Software App - Int Exempt 237070BR Department Engineering

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Desktop Support Specialist

newabout 7 hours ago
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Client Reference Code 235727 JOB SUMMARY Provide basic to intermediate desktop support on a variety of issues through identification, research, and resolution of technical problems. Manage assigned helpdesk tickets and phone calls using best practices, excellent communication skills and IT department procedures for technical support. Review and complete assigned tickets within established Service Level Agreement (SLA). Promote excellent customer relations in every customer transaction, contact and communication MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures. Document solutions and maintain helpdesk ticket information and transactions as required and within established SLA Work with desktop engineering to design and refine desktop configurations. Plan, test and implement new or revised desktop solutions Work with the team to resolve high level hardware and software issues Resolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA Lead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and required Work with Desktop Engineering to maintain accurate hardware and software inventories Provide process, procedure and technical training to Associate Desktop Support and Help Desk Specialists as required Lead andor participate on project teams Proactively complete assigned tasks of medium to high complexity resulting in successful, on time, high quality deliverables Perform other duties as assigned REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English At least A or Net or one higher technical certification Technical understanding of the Internet, URLs, and email. with common enterprise infrastructure protocols and services including LANWAN, Active Directory, networking and Voice over IP Proficiency with using Windows 7, Windows 10, Mac OSX, and Windows Mobile operating systems Proficiency with Microsoft Office applications Active Directory DNS PC hardware Network connectivity Telecommunications principles Usage of Altiris CMS and Service Desk McAfee Antivirus software PGP Encryption software Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. A valid driver's license as well as a good driving record is required Education Associate's degree. College technical school degree or equivalent work experience is required. Related Work Experience 3 years Desktop support experience PREFERRED QUALIFICATIONS SkillsAbilities and Knowledge CompTIA A is a plus. Education Computer Science or MIS Technical Certification WORKING CONDITIONS Office environment Travel may be required to remote area locations as required Job Code IPC180 Desktop Support Specialist Nonexempt 235727BR Department Information Technology Services

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Lead Software Developer

newabout 9 hours ago
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Client Reference Code 232901 JOB SUMMARY The Software Development Lead will contribute to and provide technical direction to the Operations development staff. This position will be expected to contribute in areas dealing with software design, service architecture, database design, compliancy and strategy in the delivery of high quality software solutions. MAJOR DUTIES AND RESPONSIBILITIES Guide team development efforts towards successful project delivery. Maintain high standards of software quality within the team by establishing good practices and habits. Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications. Design, develop, and unit test applications in accordance with established standards. Participate in peer-reviews of solution designs and related code. Package and support deployment of releases. Develop, refine, and tune integrations between applications. Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties. Responsible for compliance with company engineering standards, policies and procedures. Maintain good relations with peers, team, other organizations and vendors. Be part of an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment. Strong understanding of application architecture including load balancing, ports, security, LDAP, IIS, ApacheTomcat, etc. Advanced knowledge of SQL Server, Oracle, andor MySQL and ability to write and evaluate T-SQL andor PLSQL. Perform other duties as requested by Manager REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Proficient with Java, .NET and web technologies Extensive experience designing and developing enterprise grade software Experience with source control management systems and continuous integrationdeployment environments Experience with automated testing Experience with agile development methodologies including Scrum Experience with multi-threading and concurrency Experience with debugging, performance profiling and optimization Comprehensive understanding of object-oriented and service-oriented application development techniques and theories Internally motivated, able to work proficiently both independently and in a team environment Strong communication skills with both internal team members and external business stakeholders Strong initiative to find ways to improve solutions, systems, and processes Education Bachelor's degree (B. Sc.) in Computer Science or Engineering from a four-year college or university or equivalent training, education and experience Related Work Experience 6 Years Software DeveloperArchitect 3-5 Years Business processITEngineering solutions integration 1-3 Years Leadership experience 5 years of experience in most of the following C, .Net Framework, JAVA HTML, CSS, JavaScript ASP.Net MVC Web Services (RESTful, WCF), XML Application architecture, OOP, OOD Visual Studio Oracle, MySQL, SQL Server, PLSQL, T-SQL, SSIS, SSRS WORKING CONDITIONS Office environment Job Code ISW305 Lead Software Developer Exempt 232901BR Department Information Technology Services, Other

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Spectrum Business- Customer Service Technical Support (Commerce Crossings)

newabout 9 hours ago
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Client Reference Code 234719 Spectrum Business - Commerce Crossings - Louisville, KY Come to our Hiring Event on Tuesday, February 26th from 1000am-230pm at the Kentucky Career Center Located downtown at 600 Cedar Street- Louisville, KY 40202 First Information Session begins promptly at 1000am. Will have opportunity to complete application, take assessment, and interview on the spot Spectrum Business Technical Support Customer Service Representative - Provides basic customer support related to Charter services, including handling basic troubleshooting internetphone and video issues as well as basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Effectively present and discuss Charter products and services. Convey an image of quality, integrity and superior understanding regarding services. Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns. Remain current and knowledgeable on every aspect of supported product. Facilitate customer issue escalations to local managementsupport as required. Comply with company and call center policies and procedures. Accurately document customer account records based on actions taken. Fulfill work schedules as required. Participate in quality coaching sessions to ensure interactions with customers are efficient and effective. Keep supervisor informed of any work-related concerns. Perform other duties as assigned. REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Ability to handle multiple tasks Strong organization and time management skills Excellent interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation Education High school diploma or equivalent Related Work Experience Experience providing basic technical support to external customers PREFERRED QUALIFICATIONS Related Work Experience Previous ACSR experience Experience working in cable operations andor telecommunications call center WORKING CONDITIONS Normal office conditions Job Code CCM121 Rep 1, CustSvc SB Tech Support Nonexempt 234719BR Department Customer Service, Information Technology Services

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Manager of Database Operations - Greenwood Village

newabout 14 hours ago
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Client Reference Code: 237840JOB SCOPEResponsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of the existing database systems, purchasing, budgeting, staff development, business plan development, deployment of new products, and assisting with capital projects.DUTIES AND RESPONSIBILITIESManage all technical operations at the system level to maintain the integrity of the operating environments and assure quality and consistency of all services to end users.Develop operational analytics for metrics and reporting of database systemsProvide technical support and direction to all locations regarding new or existing technologies, operational standards, and staff development.Coordinate preparation of the capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budgeted plan to meet or exceed annual cash flow, including negotiating with contractors and vendors to achieve bids within budget.Monitor current procedures and tests performed in accordance with FCC standards to insure compliance with Charter standards.Monitor and review system material management procedures, and security to insure compliance with standard operating procedures.Perform other duties as requested by supervisor.BASIC / MINIMUM QUALIFICATIONSBachelor’s degree in Engineering, Information Systems or related field and/or equivalent work experienceMinimum of five (5) years of Technical Management experienceMinimum of eight (8) years of Database Engineering experienceADDITIONAL JOB REQUIREMENTSAbility to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerPossess skills necessary to make decisions and solve problems while working under pressureAbility to prioritize, organize, and simultaneously manage several projects effectivelySkilled at providing coaching, counseling, and motivation to others when necessaryStrong leadership skills with proven ability to provide effective, results oriented directionUnderstand Oracle 11G & 12C architecture and implementationExperience with GoldenGate Replication, Oracle Dataguard implementation, and Oracle Monitoring using OEM and other third party toolsRMAN backup and recovery design and implementationWorking knowledge of Linux operating system and command line interfaceKnowledge of VMware and basic networkingUnderstand fundamentals of corporate systems architecture, design, and systems securityPREFERRED QUALIFICATIONSOracle Database Certification 11G and 12CJob Code : ESY500 Mgr, Systems Engineering Exempt 237840BR

Project Manager - Greenwood Village

newabout 17 hours ago
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Client Reference Code: 237924JOB SCOPEThe Project Manager Engineer III is responsible for assigned projects within the Video Operations Core purview, including Video Acquisition & Encoding, Bandwidth Migration, and Video Transport projects.DUTIES AND RESPONSIBILITIESCreates, manages, and distributes product schedules, meeting agendas, action items, and project status reports.Collaborates with cross-functional groups through the entire product deployment life cycle.Communicates effectively (written and verbal) across multiple departments and management levels.Drives cross-functional engineering and operations teams to deliver the projects on schedule.Develops a strong knowledge of Charter’s product and deployment cycle.BASIC / MINIMUM QUALIFICATIONSBachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.Minimum of five (5) years of solid and progressive project management experience, with increasing amounts of complexity.ADDITIONAL JOB REQUIREMENTSKnowledge of JIRA, Microsoft Office, Microsoft Project, and SharePointExperience building trust by meeting commitments and managing business relationships.Prior experience with traditional procurement processes, and the ability to adapt that knowledge to Charter’s systems.Excellent written, verbal and interpersonal skills.Skilled at multi-tasking, negotiation, and personal organization.PREFERRED QUALIFICATIONSProject Management Professional (PMP) is desired but not required.Previous experience in technology management.Job Code : KEN300 Project Manager - Engineer III Exempt 237924BR

Enterprise Product Manager - Spectrum Enterprise - Greenwood Village

newabout 21 hours ago
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Client Reference Code: 229625Spectrum Enterprise is a national provider of scalable, fiber-based networking and managed services solutions. Solutions include Internet access, Ethernet and Managed Network Services, Voice solutions, TV solutions and Managed Application, Cloud Infrastructure and Managed Hosting Services. We work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com.The HighlightsWe are currently seeking a Manager, Product Management, Data Internet Solutions for our Enterprise Business Services department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. What you will doOversee product life cycle management of all products in portfolio, including deployment of new products, increasing the penetration of existing products by driving awareness and adoption and supporting revenue growth of 10 to 15 percent annually for the next five or more yearsLead the region’s product strategy for dedicated Internet solutions, defining client requirements for product development/enhancement, maintaining in-depth competitive product assessments and developing pricing tactics to ensure we have a competitive offering in the marketplaceDeliver detailed project content and product status in PowerPoint and Excel with exceptional detail, creativity and professionalism Make presentations and training to sales, mid-level leadership and senior leadershipDefine and manage product performance metrics for dedicated Internet solution productsIdentify reasons for product performance variances and develop plans to drive performance back on track Provide day-to-day life cycle support for launched products including supporting sales and operations and addressing questions or issues with product business rules and product quality-related areasLead the development of product portfolio strategies for dedicated Internet solutions, as well as tactics to meet sales and revenue targetsDrive dedicated Internet solution product development field requirements and new product deployment across regions through comprehensive go to market strategiesCreate market requirements documentsConduct comprehensive dedicated Internet product market analysis to understand competitive dynamics and trends by direct and adjacent products to establish competitive baselines around functionality and client experienceManage competitive intelligence to understand trends, growth and disruptorsBuild and manage strong working relationships across the enterprise including sales, sales support, operations, customer care, engineering and external vendors needed to drive innovative dedicated Internet solution acquisition and retention approaches across targeted business segmentsRequired keys for successFive or more years of progressive experience and leadership in product management in the cable/telecommunications industry (business-to-business)Direct experience building, managing and marketing internet technology and networking services required by enterprise business clients, including next generation technologies ranging from small/mid-sized companies through Fortune 50 companiesExtensive experience and knowledge of product life cycle management including planning and day-to-day activitiesProduct management or product development experience Client-focus with a proven record of success in achieving/exceeding growth and profitability goalsStrong financial/analytical skills and ability to develop business plans, budgeting and forecastingExpert skills in PowerPoint and Excel, proficiency with Word and project management softwareDynamic leadership skills to move from focused, tactical project management to future-thinking strategic decisions with easeCollaborative, team-based posture with a passion for winningExtraordinary communication and presentation skillsAbility to understand complex and technical concepts and translate them into simplified product attributesAbility to work in a fast-paced, competitive, high-pressure environmentAptitude to understand and grow technical knowledge in area of telecommunications products and servicesAbility to lead large, cross-functional teams to achieve business goals and resultsAbility to plan, prioritize and organize effectively and independentlyAbility to analyze and interpret data and synthesize recommendationsHow you will stand out from the crowdExperience with pricing structures, rate plans, network infrastructure allocations and other cost driversKnowledge of product development life cycle processesYour educationBachelor's degree in engineering, IT/computer science or business or equivalent training, education and experience (required)Master’s degree in business or technology (preferred)What you can expectOffice environment Job Code : MPD345 Ent Product Manager Exempt 229625BR

Director, Software Engineering

newabout 22 hours ago
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Client Reference Code 234081 JOB SUMMARY Responsible for strategic direction and management of the software delivery staff. Implement and enhance consistent software engineering practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services, code upgrades, and network operations. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product planning, deployment and support. Lead Organizational Effectiveness within the Video Software space including but not limited to personal development plans, capabilities assessments, employee engagement analysis, facilitating teaming events, making recommendations to leadership etc. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Leads an innovative, collaborative work team to produce exceptional software that enhances customer experience. Establishes and measures performance targets for management of software development department. Develops an effective front line management team and assists them with developing their direct reports to drive a high performance culture and environment. Evaluates, in conjunction with all levels of leadership, third party software solutions, code architecture, technical operations, strategic planning of releases, network operations, dispatch, and new product development and deployment. Develops the program strategy, supporting business case and various high-level project plans. Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business. May also coordinate with multiple project managers to assemble overall program plan. Serves as a subject matter expert and mentor to project managers and project leaders to educate and assist them with implementing project management processes and making improvementchanges. Accountable for the development and execution of project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations. Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate. Collaborates with leadership and other stakeholders on program strategy, direction and changes. Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements. Responsible for tracking key project milestones and recommending adjustments to Project Managers. Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise. Reviews selections on bids for contracted projects, and provide recommendations as necessary. Oversees capital budget process and executes approved budget plan. Leads and participates in succession planning. Performs other duties as requested. REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Advanced knowledge of current software development methodologies and practices Ability to drive multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to supervise and motivate others Ability to organize and delegate work to various levels of management and software developers Experience leading or managing teams that have successfully delivered software using Java and web technologies Extensive knowledge of open source software such as Spring, Hibernate, Apache Commons, Tomcat Comprehensive understanding of applicable local and state rules and regulations Comprehensive understanding of OSHA rules and regulations, both federal and state Related Work Experience 6-7 years of Agile Project Management experience 10 years of IT or Engineering work experience 3-4 years of Organizational Effectiveness PREFERRED QUALIFICATIONS Skills Abilities and Knowledge Advanced knowledge of company products and services In depth knowledge of Federal Communications Commission regulations Lean Six Sigma Implementing Scaled Agile Education Bachelor's degree or equivalent experience required. WORKING CONDITIONS Office environment Exposure to moderate noise levels Travel as required Job Code ISW750 Dir, Software Development Exempt 234081BR Department Engineering, Information Technology Services

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MAC Coordinator 1

new1 day ago
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Client Reference Code 235518 JOB SUMMARY The MAC Coordinator is responsible for providing wireless service provisoning and support for Residential mobile telephone customers, supporting post-sales activities including configuration requirements for mobile voice services and tasks ranging from order validation, billing system access and entry, customer contact and scheduling, order monitoringescalation, order correctionsexceptions and complete phone activation. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. The MAC Delivery Coordinator must be able to navigate the various billing systems, provisioning systems and network elements comprising the residential order flows. Responsibilities include analysis and resolution that require customer contact to resolve the failure, provisioning updates, Local Number Portability (LNP) exception handling, and assisting internal teams with customer impacting escalations. Support incoming calls from customers to troubleshoot activation and porting fallout for customers attempting to activate Spectrum Mobile. Must have a high level of proficiency and detailed knowledge of telephony operations, and networks as well as experience building, implementing and troubleshooting call features, LNP, and an in depth knowledge of Local Exchange Routing Guide. Proficient in the use of applications to activate ported telephone numbers in SOA and methods necessary to address conflicts, cancelled subscriptions and concurrence issues from donor LECs. Effectively communicate with customers and partner departments in a courteous and professional manner. Work flexible hours and support night or weekend work as needed. Build relationships and work as well with others to resolve problems and handle outside telephony requests. Perform other duties as required. REQUIRED QUALIFICATIONS Skills Abilities and Knowledge Ability to read, write, speak and understand English Ability to prioritize and organize effectively Ability to use personal computer software applications Ability to work independently in group environment Ability to effectively addressresolve customer complaints and issues Ability to work while seated for prolonged periods of time, taking back-to-back calls Ability to communicate orally and in writing in a clear and straightforward and professional manner Proficient knowledge of all four lines of business (Cable, HIS, Telephone, Mobile) Knowledge of general accounting billing procedures Knowledge of office procedures and Company policies Knowledge of service troubleshooting Knowledge of Spectrum's product information, packaging, pricing and current offers Education High School Diploma or equivalent Related Work Experience Number of Years Customer service experience 3 Telephone, Video, High Speed Data experience 2 PREFERRED QUALIFICATIONS Skills Abilities and Knowledge Ability to maintain confidentiality Ability to solve problems while working under pressure Knowledge of the cable industry - products and services WORKING CONDITIONS Office environment Flexible work schedule may be required LI-CO CBCO Job Code CSD100 MAC Coordinator I Nonexempt 235518BR Department Admin Clerical, Customer Service, VOIP

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Digital Service & CX Analyst

new1 day ago
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Client Reference Code 237712 JOB SUMMARY The Digital Service Customer Experience (CX) organization at Charter is evolving the holistic customer experience across all customer touch points and driving digital self-service capabilities. Our department is seeking an experienced Customer Experience (CX) practitioner to democratize CX thought-leadership and develop services that help our internal clients design, implement and deliver value from their CX programs. The ideal candidate has a passion for CX and can succeed in a fast paced environment with minimal direction. MAJOR DUTIES AND RESPONSIBILITIES Design and develop content that helps our internal customers design, implement and deliver value from their CX programs Understand current and upcoming trends in the Customer Experience industry and share broadly throughout Charter Connect and collaborate with key customers to deeply understand the challenges they face Create and maintain business dashboards and management scorecard to reflect trending of key metrics for multiple lines of business Develop key benchmarks and measures of success for customer experience Strong documentation, presentation and reporting skills with the ability to navigate between the whole research process and granular information to identify root causes and present possible solutions Ability to work in virtual teams and a matrixed organization Ability to work in fast-paced environment and readily adapt to changing business conditions and requests Provide recommendations on proper survey design and research methodology across multiple channels PREFERRED QUALIFICATIONS SkillsAbilities and Knowledge Strong writing and presentation skills Exemplary interpersonal skills can work with senior leaders and remain poised in unfamiliar situations Track record of success leading cross-functional projects with multiple senior stakeholders Outstanding organization skills and attention to detail so you can handle multiple high-priority work-streams in dynamic company Must be proficient in basic statistics including descriptive statistics, correlation and regression, as well as statistical packages (R, SPSS, SAS, Stata, JMP) Experience with MicroStrategy or Tableau strongly preferred Experience with SQL is a plus Familiarity with survey design and data reporting platforms are preferred (e.g. Qualtrics, Maritz CX, ForeSee, Medallia) Education Bachelor's degree in Business Administration or related field or equivalent experience Related Work Experience 3 Years-Business Operations Analysis experience 3 Years-Project management experience 3 Years-Customer insights or customer experience work WORKING CONDITIONS Office environment Job Code CSU310 Digital Service CX Analyst Exempt 237712BR Department Customer Service, Operations, Other

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Senior Instructional Designer

new1 day ago
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Client Reference Code 236946-2 The Senior Instructional Designer is responsible for designing, developing and maintaining curricula and programs used to train employees in a variety of functions. In this role you will conduct needs assessments, select instructional models, and design instructional content. Your scope of responsibilities also includes development of instructional materials in consultation with subject matter experts (SME's). And, you will curate content and teach experts how to generate and share this content. You will ensure that instructional programs are effectively implemented and you will evaluate content and adjust as required. This position requires at least 4 years of design or development experience and will create standard to moderately complex instructional design. MAJOR DUTIES AND RESPONSIBILITIES Collaborate with leadership team and business subject matter experts to design engaging learning that enhances business performance Partner with the business, Inbound Sales Retention (IBS R) to create clear learning objectives in support of business goals Design and develop high-quality learning content to meet the needs of the IBS R audience Conduct reviews of training materials to ensure learning objectives are met Provide enhancements and revisions to existing materials based on SMEStakeholder feedback Maintain current knowledge of latest industry tools and processes Collaborate with assigned Manager Instructional Design the Business Leadership to create quality training deliverables Actively participate in andor facilitate in-person or virtual meetings as needed to support learning projects Maintain accurate status of projects, milestones, and tasks in the team project tracking tool Facilitate in-person or virtual "train the trainer" sessions Diagnose and escalate risks of design projects to appropriate Business Leadership Collaborate with leadership team and business subject matter experts to design large-scale, engaging learning that enhances business performance, with minimal support Design and develop comprehensive learning solutions, incorporating multiple deliverables (e-learn, online, video, simulations, Instructor-led, Virtual, etc.), to meet business and performance objectives Develop storyboards to support eLearning design Manage all functions of eLearning design, including storyboarding, scripting, assessment, and multi-media inclusion Create and implement evaluation plans to demonstrate business impact of training initiatives Achieve and model team quality standards in all aspects of learning design while managing 3-5 projects at a time Proactively partner with internal customers to determine performance and training needs Design instruction that reflects an understanding of the diversity of learners and groups of learners Manage external resources to maximize cost effectiveness and quality Apply business skills to managing instructional design Promote collaboration, partnerships, and relationships among the participants of a project Serve as a mentor andor knowledge resource to less experienced designers Model the adoption of ongoing improvements in team processes and standards Develop partner relationships with SMEs and stakeholders to ensure that training meeting expectations beyond initial implementation. Perform other duties as requested. REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Ability to leverage advanced and emerging digital learning tools, delivery methods, and platforms Ability to provide guidance and support to others on using designated technology to perform tasks Ability to select most effective tools, delivery methods, and platforms based on internal customer needs Ability to develop technical skills to increase personal capabilities, speed, and quality of learning interactions Critical thinking and analytical skills Ability to prioritize and organize effectively Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel, including Executives Ability to deal with the public in a professional manner Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Education BABS in Instructional Design, Human Resource Development, Education or related field experience required Specialized training in instructional design methodologies required Related Work Experience Instructional design experience - 4 years with a minimum 3 years' experience with E-learning programs Storyline 360, Adobe Captivate, Articulate Presenter, or Lectora Project management and project leadership experience - 4 years PREFERRED QUALIFICATIONS SkillsAbilities and Knowledge Skills in multimedia curriculum development Prior sales experience or experience creating sales training. Skills in graphic design, video editing and animation Knowledge of a variety of training delivery systems classroom, online, web based etc. Skills in measurement and evaluation of training initiatives Outstanding written and oral communication skills and presentation skills Experience with platform delivery and presentations Knowledge of cable television products and services a plus Demonstrated effective team player Facilitate partnering at a high level on all initiatives WORKING CONDITIONS Office environment LI-SM Job Code HTR348 Sr Instructional Designer Exempt 236946BR Department Content Development, Editorial, Graphic Design, Project Management, Sales

jobs byAdzuna

Senior Instructional Designer - Sales Operations

new1 day ago
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Client Reference Code 228223 As a Sr. Instructional Designer you will be responsible for the design, development, evaluation and maintenance of New Hire Sales and Product Training. You will collaborate and partner with Leaders of the Business you support, as well as Project Managers, and Subject Matter Experts to conduct needs analysis and training solutions. You will have the opportunity to use various methodologies including e-Learn, video, reference guides and Instructor Led Training (ILT). Working in conjunction with Business Leaders, you'll recommend and develop training programs in support of organizational objectives. This is an office based position in any of the following locations Stamford CT, Raleigh NC or Charlotte NC. Working in a remote capacity is not possible. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience through the development and delivery of training solutions for all Sales Channels. Design, develop and evaluate the effectiveness of training targeted to Inbound Sales Retention and Outbound Telemarketing (OTM) business units. Serve as creative and planning resource to internal customers Follow comprehensive instructional design process from needs analysis through implementation and post launch evaluation Participate in the design and integration of classes into a comprehensive curriculum for each business unit Create and implement evaluation plans to demonstrate business impact of all training initiatives Design, coordinate logistics, and facilitate Train the Trainer certifications Perform comprehensive needs analysis to assess a client's learning situation, expectations, resources, constraints, learning needs, learning gaps, and tasks in relation to the organization's mission and goals. Conduct training needs assessment, analyze and research the technology and infrastructure available to meet client needs. Present training options, delivery methods and techniques. Develop clear objectives for the training. Maintain current knowledge of latest industry tools and processes to ensure training is innovative, engaging, and on the cutting edge of training technology Contribute to improve team processes and standards Promote collaboration and partnership and develop solid working relationships with subject matter experts and all participants in a design project. Evaluate existing training materials and identify needs for future materials. Conduct reviews of new training materials Plan and manage instructional design projects Perform other duties as requested by supervisor REQUIRED QUALIFICATIONS Skills Abilities and Knowledge Ability to read, write, speak and understand English Demonstrated experience owning course development from beginning to end Demonstrated experience with instructional design methodologies Prior sales experience or experience creating sales training. Demonstrated knowledge of adult learning methodologies Ability to work independently and be self directed Demonstrated project management and project leadership skills Experience creating a project plan Expert ability to use personal computer and software applications specific to instructional design (Microsoft Office, Captivate, StoryLine etc.) Ability to manage multiple projects to meet target dates for implementation Ability to quickly and effectively shift gears to meet changing business requirements Ability to communicate with all levels of management and company personnel Ability to maintain confidentiality of information Ability to make decisions and solve problems while working under pressure Ability to work effectively on virtual teams and accommodate time zone differences Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Education BABS in Instructional Design, Human Resource Development or related field experience required, Specialized training in instructional design methodologies required Related Work Experience Instructional design experience - 4 years with a minimum 3 years' experience with E-learning programs Storyline 360, Adobe Captivate, Articulate Presenter, or Lectora Project management and project leadership experience - 4 years PREFERRED QUALIFICATIONS Skills Abilities and Knowledge Skills in multimedia curriculum development Prior experience in creating sales training is highly preferred. Skills in graphic design, video editing and animation Knowledge of a variety of training delivery systems classroom, online, web based etc. Skills in measurement and evaluation of training initiatives Outstanding written and oral communication skills and presentation skills Experience with platform delivery and presentations Knowledge of cable television products and services a plus Demonstrated effective team player Facilitate partnering at a high level on all initiatives WORKING CONDITIONS Office environment Exposure to moderate noise levels LI-SM Job Code HTR348 Sr Instructional Designer Exempt 228223BR Department Editorial, Sales

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Mgr, Business Plannnig

new1 day ago
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Client Reference Code 237696 JOB SUMMARY This position is responsible for supporting the operational and financial planning and analysis needs of an organization and provides integrated analysis of financial and operational metrics. Responsible for managing the successful development and execution of data-driven financial reporting and data analysis. MAJOR DUTIES AND RESPONSIBILITIES Manage a team of Business Planning Analysts by coaching, counseling, and disciplining employees Foster an environment which encourages the development of each employee Manage budgetforecast functions, development of models, reporting and analysis Act as a liaison to the Business Planning team in support of monthly financial reporting summaries and forecast trends related to department budget process Provide oversight of complex data management, including reviewing, analyzing providing solutions and visibility of this data to department leadership Manage a team who gathers, analyzes, refines, validates, documents and maintains complex user stories and business requirements for all opportunity to cash order flow activities for all lines of business Assign projects and provide support to direct report Business Planning Analysts, up to and including reviewing performance and monitoring continuous improvement plans Accountable for the execution of departmental processes and methodologies Ensure complete analysis and understanding of inter-dependencies, business risks, risk mitigates that could impact or be impacted by the delivery of proof of concepts, new products, services, processes andor support technologies Ensure all defined business rulespolicies are documented, implemented as designed Responsible for directing analysis to include analyzing costs and metrics Perform other duties as requested REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Ability to work and model a high sense of ownership, collaboration, and execution excellence. Ability to prioritize and organize effectively Ability to work independently, as well as in a collaborative and dynamic team environment Ability to handle multiple projects and priorities Ability to analyze and interpret data Ability to quickly identify business problemsopportunities Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to manage multiple projects at one time Ability to effectively present information to management Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative and to accomplish job duties Ability to make decisions and work collaboratively with others to solve problems Ability to supervise and motivate others Superb knowledge of software applications such as Word, Excel, etc. Knowledge of telecommunications industry preferred Education Bachelor's degree in Business Administration or related field or equivalent experience Related Work Experience 5 Years-AccountingBusiness PlanningFinance experience 2 Years-Management experience WORKING CONDITIONS Office environment Job Code FAN560 Mgr, Business Planning Exempt 237696BR Department Operations

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Project Manager - Engineering Implementation

new1 day ago
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Client Reference Code: 237669JOB SCOPEResponsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Provides technical and analytical guidance to project team.DUTIES AND RESPONSIBILITIESEstablishes and implements project management processes and methodologies for the Engineering community to ensure projects are delivered on time, within budget, adheres to high quality standards and meets customer expectations.Assembles project plans and teamwork assignments, directs and monitors work efforts on a daily basis, identifies resource needs, performs quality reviews; and escalates functional, quality, timeline issues appropriately.Tracks key project milestones and adjusts project plans and/or resources.Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.Manages one or more cross-functional projects of both medium and moderate complexities.Actively and consistently supports all efforts to simplify and enhance the customer experience.BASIC / MINIMUM QUALIFICATIONSBachelor’s Degree in Computer Science, Business Administration, or related field and/or equivalent work experienceMinimum two (2) years Project Management experienceMinimum three (3) years Engineering work experienceADDITIONAL JOB REQUIREMENTS Intermediate ability to oversee and manage large projects that impact the organization as a whole, as well as manage program and project budgetsComfortable in implementing program and project plans, monitoring progress, resource usage and qualityWorking knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identifiedUnderstanding of multiple project management disciplinesPREFERRED QUALIFICATIONSProject Management certificationJob Code : KEN305 Project Manager Engineering II Exempt 237669BR

Senior Business Intelligence Analyst

new1 day ago
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Client Reference Code: 237878JOB SCOPE Supports the data and business analysis needs of Network Operations Center. Utilizes understanding of both business process and advanced technical capabilities of industry standard tools used to provide analytical insights.DUTIES AND RESPONSIBILITIESProvides business analysis and support for Network Operations Center: Generate complex ad hoc reports along with creation and presentation of high quality dashboards that provide operational visibility to the business unit.Develop and implement data collection systems that optimize data accuracy and quality.Interpret data, analyze results using statistical techniques and provide ongoing reports.Develops high quality graphs, reports, and presentations of data results. Perform statistical analyses for Network Operations business unit.Facilitates communication between business unit and Network Operations from initial requirements to final implementation. Work closely with management to prioritize business and information needs.Optimizes network performance through the application of statistical analysis using a diverse set of key data points.Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.Identify, analyze and interpret trends or patterns in complex data sets.Actively and consistently support all efforts to simplify and enhance the customer experience.Locate and define new process improvement opportunities.Acquire and abstract primary or secondary data from existing internal or external data sources.Identify, analyze, and interpret trends or patterns in complex data sets.Automate routines to improve efficiency and reduce errors.Works on multiple projects as a project team member, occasionally as a project leader.Performs special projects as needed and other duties as requested by manager. BASIC / MINIMUM QUALIFICATIONSBachelor's Degree in Mathematics, Computer Science, Information Management or Statistics, Business Administration or related field and/or equivalent work experience.Minimum four (4) years of experience with intermediate data query techniques and report building.Minimum four (4) years of experience using MS Excel, Access and MS Suite.Minimum two (2) years of experience with industry-specific database systems - SQLMinimum two (2) years of experience creating visualizations and analysis with Tableau.Develop criteria and method of analysis using Tableau.Create visualizations within dashboards.Provide analysis based off data visualizations.ADDITIONAL JOB REQUIREMENTS Six Sigma certificationStrong knowledge of and experience with reporting packages, databases and programming.Technical expertise regarding data models, database design, data mining and segmentation techniques.Project management experience with effective organization and communication skills.Ability to work with aggressive timelines.Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracy.Knowledge of statistics and experience using statistical packages for analyzing large datasets.Solid knowledge of software used for integrating data from multiple resources such as Knime & AlteryxSeasoned user’s knowledge of data warehousing concepts such as Star Schema, Data Cube & Data dictionaryAdept at queries, report writing and presenting findings.Professional and courteous demeanor with ability to lead in a team oriented environment.Exhibit exceptional and professional communication, both written and oral.Able to present complex information in an understandable and compelling manner.Mathematics, statistics, correlation, data mining, predictive analysis skills.PREFERRED QUALIFICATIONSTelecom / Network Operations knowledge or experience.Programming skills such as VBA, etc.Job Code : ENO340 Network Operations Analyst III Exempt 237878BR

Outside Sales Career Fair - $2,500 Training Bonus

new1 day ago
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At Charter Spectrum we are a growing company and with the help of talented people like you, we are transforming how customers experience video, internet and phone. Are you looking to change your ...

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Home Health LPN for Evenings

new2 days ago
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Spectrum Home Healthcare is second to none in quality of care delivered by trained staff. We have been serving the needs of Phoenix residents for the past 7 years. As a future LPN with Spectrum you ...

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Technical Design Analyst I

new2 days ago
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Client Reference Code 235985 JOB SUMMARY The Technical Analyst performs data maintenance on Charter Communications' drafting and design platforms. Under limited supervision, identifies data integrity issues and errors, and preforms necessary corrections and database updates. Works closely with designers to support their project workspace merge requests, manage user access to environmental servers, resolve workspace conflicts in support of maintaining accuracy to the environments and conducts project growth and health audits. Work closely with GISIT departments on data integrity initiatives. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Perform quality control checks on workspace merge requests. Independently research data errors to ensure that data is compliant with Bentley v8i project Standards. Maintain accurate weekly production records. Responsible for managing new and existing user access to NDC servers, Oracle and ED-Comms and the projects on those servers. Responsible for the data integrity of Bentley V8i projects. Respond and resolve locking support tickets submitted through the FSE Ticket System. Merge Bentley V8i workspaces using the Merge Utility. Resolve workspace conflicts. Create all CPV (Comms Power Viewer) files. Review and maintain Bentley Ed-Comms workspace compliance and governance Perform GIS Data Governance tasks which require accessing Bentley V8i projects to conduct Quality Control inspections, corrections and data mining. This requires a comparative analysis of sources to validate and correct. That empathizes on a strong knowledge of GIS concepts including spatial reference systems, remote sensing, imagery analysis and GPS, photogrammetry. Perform various tasks using ArcGIS geoprocessing tools to enhance and improve GIS workflows for optimization. Conduct network growth and network health audits. Project preparation and launch Complete special projects as assigned. All other duties as assigned. REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write, speak and understand English Knowledge in SpatialGIS applications such as MapInfo, ArcGIS Desktop, ArcGIS Pro, ArcGIS Server, and Portal for ArcGIS, Python, SQL andor Google Earth API. Must be able to manage multiple priorities Must have ability to work closely with other departments and be able to represent all of the Design Department's policies and procedures Must have a strong knowledge of Microsoft Word, Excel, Power Point, Access, Visio and Project applications programs Must be able to demonstrate knowledge of computer operations, file management, Windows 7 or more recent version Demonstrated an understanding of CATV drafting and design standards and other analytical abilities Must have an understanding of Charter Communications drafting and symbology standards for Coax and Fiber designs Must have excellent verbal and written communication skills Project management and organizational skills Requires excellent analytical, problem solving and trouble-shooting skills Must exhibit a thorough understanding of Charter Communications services infrastructure related to network topology and architecture Must have a valid driver's license with a good driving record Knowledge in the use of the Bentley platform Knowledgeable on business partners' components to be supported andor influenced by OSP-Design Interpersonal, verbal and written communications Education High School Diploma or equivalent education and experience College level math (algebra, trigonometry, calculus) or demonstrated analytical ability preferred Related Work Experience Number of Years Draftingdesign experience or coursework 5 WORKING CONDITIONS Must be able to work a flexible schedule Office environments LI-FO Job Code TAN305 Technical Design Analyst I Exempt 235985BR Department Engineering, Graphic Design

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Project Manager Engineering II

new2 days ago
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Client Reference Code 236652 JOB SUMMARY Responsible for all aspects of the development and implementation of assigned projects. Leads initiatives as the single point of contact- facilitating interactions between corporate teams and field operations personnel. Takes projects from original concept through final implementation. Provides technical and analytical guidance to project teams and field operations teams. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience. Establishes and implements project management processes and methodologies for the Engineering community to ensure projects are delivered on time, within budget, adheres to high quality standards and meets customer expectations. Assembles project plans and teamwork assignments, directs and monitors work efforts on a daily basis, identifies resource needs, performs quality reviews and escalates functional, quality, timeline issues appropriately. Tracks key project milestones and adjusts project plans andor resources. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed. Manages one or more cross-functional projects of medium complexity. Manages one or more medium, moderately complex projects. REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Intermediate ability to oversee and manage large projects that impact the organization as a whole Intermediate understanding and ability to manage program and project budgets Intermediate ability in implementing program and project plans, monitoring progress, resource usage and quality Working knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified Understanding of multiple project management disciplines Education Bachelor's Degree in Computer Science, Business Administration, or other related field or equivalent work experience Related Work Experience Number Of Years Project Management experience 2 Engineering work experience 3 PREFERRED QUALIFICATIONS Skills Abilities and Knowledge Knowledge of company products and services Knowledge of cable system architecture and terminology Experience in cable field operations - fulfillment Proficient with Microsoft Office (Excel, Access) and Microsoft SharePoint Education Project Management certification or successful completion of a recognized project management curriculum WORKING CONDITIONS Office environment Job Code KEN305 Project Manager Engineering II Exempt 236652BR Department Engineering, Operations, Other, Project Management

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Sr. AEM Software Engineer

new2 days ago
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Company Overview Charter Communications is Americarsquos fastest growing TV, internet and voice company. Wersquore committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charterrsquos business strategy and itrsquos the philosophy that guides our 90,000 employees. JOB SUMMARY This role is responsible for the front-end development of various web properties within an enterprise-based environment. The ideal candidate has extensive experience working on high performance UIUX customer facing web applications using front-end development technologies in responsive patterns. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements. Codes, tests, and debugs new software or makes enhancements to existing software. Designs and writes programs according to functional and non-functional requirements. Leads front-end code review sessions to validate adherence to development standards Reviews and provides input into development standards. Develops and maintains technical documentation. Helps resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements Collaborates with internal customers, technical and architecture teams to solve complex software problems. Provides team and management with system analysis and feedback. Influences system design by identifying and recommending design and requirements needs for software enhancements. Mentors and coaches less experienced staff. Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards REQUIRED QUALIFICATIONS SkillsAbilities and Knowledge Technical Skills Demonstrated expert level knowledge of HTML5 and CSS. Hands on experience with one or more modern front-end frameworks (Angular, React, HTL, Node). Experience with jQuery Demonstrated experience with Bootstrap, responsive designs and device optimizations. Understanding of front-end performance optimization for customer facing websites. Demonstrated experience delivering front-end code to backend development teams. Knowledge of Stash, GitHub or similar. Experience working with front-end development on content management systems (CMS). Experience working in an Agile development team. Bonus Experience with Adobe Experience Manager (AEM). Experience with Adobe Photoshop and basic UI design. Experience with Java and backend development. Experience with Native Mobile applications. Education Bachelor's degree in Computer Science, Engineering or related field preferred. Related Work Experience Number of Years Front-end web development experience 6 HTML, HTML5CSS experience 6 Software development experience (coding, testing and design) 6 WORKING CONDITIONS Office environment More on Spectrum The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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Field Technician I- Slidell, LA

new2 days ago
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Client Reference Code 237331 If you're like a lot of people, you're excited to get your career moving. But where do you begin? Most of our Field Techs start their careers at Spectrum fresh, enthusiastic to learn and earn. By the time they complete our established training program, they are capable men and women, well-educated on our systems and equipment, applying the range of tools and techniques they learned. With a focus on growing your skills you can quickly become a valued technician like the ones our customers trust to deliver high-quality Spectrum services. Get Next-Level Know-How Getting started means getting up to date with all that Spectrum has to offer. We'll teach you to install and service Spectrum products in our customers' homes. You'll get at least four weeks of fully paid, comprehensive, hands-on training. We're talking power tools, cable and telecom equipment, meters and apps, computers and software, pole and ladder skills and safety, and more. We provide the gear, and the knowledge you gain will make you a valuable in-home pro. There's also support after you've completed training in case you need a quick refresher or higher-level backup. Climb the Ladder at Spectrum Are you ready to see how far you can go? There are always opportunities to grow and succeed at Spectrum, and we're proud when our people achieve more. It shows in the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or being available to talk through issues. They started where you are now and can help you build a strong foundation for a career that progresses as you do. Physical Requirements This is a physical job, so you should have the strength and flexibility to Move over all types of terrain in all kinds of weather while carrying tools and equipment Operate weight-bearing equipment, such as gaffs, safety harnesses, extension ladders (that can weigh up to 90 pounds and extend 32 feet), and carry fully loaded tool belts. Technical Requirements Additional minimum requirement skills and abilities include Using handheld devices and operate computer or test equipment (for example, signal level meters, ohm meters, handheld applications etc.), including a personal computer and software Familiarity with computer operating systems and a variety of consumer communications devices (e.g., smartphones, routers, modems, converters, and wireless devices) A valid driver's license with satisfactory driving record within company-required standards. Travel to and from assigned territories and company facilities, including during bad weather, is essential. In The Field Every day brings something different, so Field Techs should be comfortable working in a lot of different settings, like High, outdoor places (for example, telephone poles and roofs) in all weather conditions, possibly for extended periods of time In residences, potentially in poorly ventilated areas such as attics, basements andor crawlspaces where there may be dust, dirt, noise, insects, rodents, pets, and cleaning solutions The ability to work overtime, weekends, second shift or participate in an on-call rotation when scheduled. Job Code TCB165 Field Technician I Nonexempt 237331BR Department Engineering, Installer

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Product Manager

8 days ago
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This position is responsible for building and supporting the Spectrum Enterprise SD-WAN product portfolio. This role will manage go-to-market activities and product lifecycle from strategic planning ...

jobs byZipRecruiter
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Spectrum Marketing Companies has an immediate opening for a graphic designer to join our award winning team! Working independently, the ideal candidate will be able to perform the below functions ...

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Field Technician

13 days ago
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Most of our Field Techs start their careers at Spectrum fresh, enthusiastic to learn and earn. By the time they complete our established training program, they are capable men and women, well ...

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Spectrum Interviews 03/07 - Paso Robles

16 days ago
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Know your stuff - maintain strong knowledge of all products, pricing plans, promotions and service features for Spectrum, as well as our competitors PREFERRED EXPERIENCE: * Sales Experience: 1-3 ...

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Warehouse - Material Handlers

17 days ago
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Spectrum is an Equal Opportunity Employer Company Description Our Company Spectrum® and Tovolo® have recently merged their businesses to create a stronger united company that will deliver more ...

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Retention-Inside Sales

25 days ago
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Spectrum Inside Sales and Retention - At A Glance: * Full-time, entry and midlevel sales and support role emphasizing customer relationship-building and product knowledge in the communications and ...

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