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Santander Bank

50 đź’Ľ Santander Bank Jobs / Employment

Branch Manager, New Jersey

newabout 14 hours ago
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Description: The Manager, Branch Manager is responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch. Incumbents develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. Responsibilities Delivers exceptional customer service and coaches/ motivates team to deepen existing customer relationships and acquire new customers Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Company Focuses on increasing Bank products and services, sales and number of clients, by executing customized strategies related to people and client management Coaches and motivates branch team members/,Implements strategies to reduce overhead, and is responsible for managing branch P & L Manages performance of all branch staff Responsible for the hiring, retention, motivation, and success of branch colleagues across all job families within the branch Participates in branch functions and community activities to promote organization's image and growth ensuring that the Company maintains a strong local presence Qualification: Bachelor's Degree in Business Management or equivalent field, or equivalent work experience 3-5 years of experience Ability to make independent decisions and utilize sound judgment Ability to manage, supervise, instruct and coach Ability to meet deadlines Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit Consultative, team oriented sales personality with outstanding personal customer skills Demonstrates supervisory abilities to provide constructive and positive feedback and manage performance Demonstrates the ability to generate sales excitement and acts as a coach and mentor to the staff Establishes and maintains effective working relationships Excellent verbal and written communication skills Highly motivated and competitive with proven leadership quality and very goal driven Meets compliance and audit requirements Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment Sound risk decision making skills and strong operational proficiency Understands all appropriate polices and procedures and process that impact work activities Minimal physical effort such as sitting, standing, and walking Addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriately Makes extra effort to satisfy customers needs and meet commitments Assesses problem situations and initiates effective interventions that result in customer satisfaction Takes time to develop and maintain relationships with customers Builds and maintains one's network of contacts and resources and knows who to involve in problem resolution Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members Establishes rapport with all parties in an attempt to diffuse tension Confronts the issue, not the person Executes risk management process and procedures without management direction, and demonstrates awareness of expected results Knows the relationship and impact of actions and results Has an understanding of regulations impacting area supported Follows through to meet commitments to others Takes responsibility for achieving strong results, despite balancing multiple complex demands Probes in-depth to understand the customer's business needs Explores and understands the customer's alternatives and decision criteria Stays current with industry and regulatory trends and emerging risk issues Has good understanding of current market and competitive landscape that the organization operates within Understands rationale for change and adjusts schedules and tasks to make things work Anticipates and plans for changes in work schedules and assignments Understands the relevant products and services and the markets in which they are sold and their risk return to the organization Can identify and speak to major operational issues across the organization In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule. In order to be eligible for this position you must have a valid US Social Security at the time of application At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Branch Manager, Schuylkilll County

newabout 14 hours ago
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Description: As a Branch Manager with Santanderâs Consumer and Business banking division, you will be given the opportunity to jumpstart a career in financial services with a global industry leader. To assist you on your path, you will be provided the opportunity to attend the New Hire Branch Manager Development Program. The program is set up to ensure you gain the experiences you need to be a successful Branch Manager. You will learn through observation, practice, and apply each of the key components of the Branch Manager role. The first 11 weeks with Santander, you will receive 3 weeks of Banker training and 8 weeks of Branch Management training. To help you achieve success, you will shadow a Peer Coach and have the support of your District Executive and Learning & Development. Once you have successfully completed Branch Manager Development Program, you will transition to the role of Branch Manager to lead a branch and apply all of your learnings. Responsibilities Act on all feedback provided by DE/Peer Coach Analyzes branch expenses and implement strategies to reduce overhead Attend all meetings and conference calls as prescribed Complete proficiency checks to validate learnings Complete required training courses when due Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio Is responsible for managing branch, ensuring that branch and Team Members meet or exceed their goals Learn/Practice/Apply throughout the program Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities Oversees Explore Notes tool and manages employees sales initiative On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence to develop new business and to retain or expand existing business Own your learning experience Participate in daily debriefs with Peer Coach, weekly debriefs with District Executive (DE) Participate in debriefs with Learning & Development, Peer Coach and DE Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence Takes responsibility for delivering Customer Service Excellence which meets and exceeds the customer's expectations Utilize resources/take good notes on learnings in the program Qualification: Minimum of between 4 and 7 years of business experience Proven track record of excellent sales management in a financial services environment Ability to manage, supervise, instruct and coach; ability to meet deadlines; make independent decisions and utilize sound judgement Advanced knowledge of all Retail and Small Business products and services and fluency in business acumen and in SME credit Highly motivated and competitive with proven leadership quality and very goal driven Understands all appropriate policies, procedures and processes that impact work activities In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule. In order to be eligible for this position you must have a valid US Social Security at the time of application. At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Branch Manager, Lycoming County - Williamsport

newabout 14 hours ago
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Description: As a Branch Manager with Santanderâs Consumer and Business banking division, you will be given the opportunity to jumpstart a career in financial services with a global industry leader. To assist you on your path, you will be provided the opportunity to attend the New Hire Branch Manager Development Program. The program is set up to ensure you gain the experiences you need to be a successful Branch Manager. You will learn through observation, practice, and apply each of the key components of the Branch Manager role. The first 11 weeks with Santander, you will receive 3 weeks of Banker training and 8 weeks of Branch Management training. To help you achieve success, you will shadow a Peer Coach and have the support of your District Executive and Learning & Development. Once you have successfully completed Branch Manager Development Program, you will transition to the role of Branch Manager to lead a branch and apply all of your learnings. Responsibilities Act on all feedback provided by DE/Peer Coach Analyzes branch expenses and implement strategies to reduce overhead Attend all meetings and conference calls as prescribed Complete proficiency checks to validate learnings Complete required training courses when due Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio Is responsible for managing branch, ensuring that branch and Team Members meet or exceed their goals Learn/Practice/Apply throughout the program Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities Oversees Explore Notes tool and manages employees sales initiative On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence to develop new business and to retain or expand existing business Own your learning experience Participate in daily debriefs with Peer Coach, weekly debriefs with District Executive (DE) Participate in debriefs with Learning & Development, Peer Coach and DE Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence Takes responsibility for delivering Customer Service Excellence which meets and exceeds the customer's expectations Utilize resources/take good notes on learnings in the program Qualification: Minimum of between 4 and 7 years of business experience Proven track record of excellent sales management in a financial services environment Ability to manage, supervise, instruct and coach; ability to meet deadlines; make independent decisions and utilize sound judgement Advanced knowledge of all Retail and Small Business products and services and fluency in business acumen and in SME credit Highly motivated and competitive with proven leadership quality and very goal driven Understands all appropriate policies, procedures and processes that impact work activities In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule. In order to be eligible for this position you must have a valid US Social Security at the time of application. At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Branch Manager, Delaware County - Glen Mills

newabout 15 hours ago
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Description: As a Branch Manager with Santanderâs Consumer and Business banking division, you will be given the opportunity to jumpstart a career in financial services with a global industry leader. To assist you on your path, you will be provided the opportunity to attend the New Hire Branch Manager Development Program. The program is set up to ensure you gain the experiences you need to be a successful Branch Manager. You will learn through observation, practice, and apply each of the key components of the Branch Manager role. The first 11 weeks with Santander, you will receive 3 weeks of Banker training and 8 weeks of Branch Management training. To help you achieve success, you will shadow a Peer Coach and have the support of your District Executive and Learning & Development. Once you have successfully completed Branch Manager Development Program, you will transition to the role of Branch Manager to lead a branch and apply all of your learnings. Responsibilities Act on all feedback provided by DE/Peer Coach Analyzes branch expenses and implement strategies to reduce overhead Attend all meetings and conference calls as prescribed Complete proficiency checks to validate learnings Complete required training courses when due Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio Is responsible for managing branch, ensuring that branch and Team Members meet or exceed their goals Learn/Practice/Apply throughout the program Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities Oversees Explore Notes tool and manages employees sales initiative On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence to develop new business and to retain or expand existing business Own your learning experience Participate in daily debriefs with Peer Coach, weekly debriefs with District Executive (DE) Participate in debriefs with Learning & Development, Peer Coach and DE Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence Takes responsibility for delivering Customer Service Excellence which meets and exceeds the customer's expectations Utilize resources/take good notes on learnings in the program Qualification: Minimum of between 4 and 7 years of business experience Proven track record of excellent sales management in a financial services environment Ability to manage, supervise, instruct and coach; ability to meet deadlines; make independent decisions and utilize sound judgement Advanced knowledge of all Retail and Small Business products and services and fluency in business acumen and in SME credit Highly motivated and competitive with proven leadership quality and very goal driven Understands all appropriate policies, procedures and processes that impact work activities In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule. In order to be eligible for this position you must have a valid US Social Security at the time of application. At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Branch Manager, Lancaster County - Reading

newabout 19 hours ago
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Description: As a Branch Manager with Santanderâs Consumer and Business banking division, you will be given the opportunity to jumpstart a career in financial services with a global industry leader. To assist you on your path, you will be provided the opportunity to attend the New Hire Branch Manager Development Program. The program is set up to ensure you gain the experiences you need to be a successful Branch Manager. You will learn through observation, practice, and apply each of the key components of the Branch Manager role. The first 11 weeks with Santander, you will receive 3 weeks of Banker training and 8 weeks of Branch Management training. To help you achieve success, you will shadow a Peer Coach and have the support of your District Executive and Learning & Development. Once you have successfully completed Branch Manager Development Program, you will transition to the role of Branch Manager to lead a branch and apply all of your learnings. Responsibilities Act on all feedback provided by DE/Peer Coach Analyzes branch expenses and implement strategies to reduce overhead Attend all meetings and conference calls as prescribed Complete proficiency checks to validate learnings Complete required training courses when due Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio Is responsible for managing branch, ensuring that branch and Team Members meet or exceed their goals Learn/Practice/Apply throughout the program Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities Oversees Explore Notes tool and manages employees sales initiative On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence to develop new business and to retain or expand existing business Own your learning experience Participate in daily debriefs with Peer Coach, weekly debriefs with District Executive (DE) Participate in debriefs with Learning & Development, Peer Coach and DE Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence Takes responsibility for delivering Customer Service Excellence which meets and exceeds the customer's expectations Utilize resources/take good notes on learnings in the program Qualification: Minimum of between 4 and 7 years of business experience Proven track record of excellent sales management in a financial services environment Ability to manage, supervise, instruct and coach; ability to meet deadlines; make independent decisions and utilize sound judgement Advanced knowledge of all Retail and Small Business products and services and fluency in business acumen and in SME credit Highly motivated and competitive with proven leadership quality and very goal driven Understands all appropriate policies, procedures and processes that impact work activities In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule. In order to be eligible for this position you must have a valid US Social Security at the time of application. At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Branch Manager, Barrington, MA - Santander Bank

new1 day ago
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Description: As a member of Santanderâs retail banking division youâll help serve Santanderâs retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santanderâs retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Manager, Branch Manager is responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch. Incumbents develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. Responsibilities Delivers exceptional customer service and coaches/ motivates team to deepen existing customer relationships and acquire new customers Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Company Focuses on increasing Bank products and services, sales and number of clients, by executing customized strategies related to people and client management Coaches and motivates branch team members/,Implements strategies to reduce overhead, and is responsible for managing branch Profit and Losses Manages performance of all branch staff Responsible for the hiring, retention, motivation, and success of branch colleagues across all job families within the branch Participates in branch functions and community activities to promote organization's image and growth ensuring that the Company maintains a strong local presence Qualification: Bachelor's Degree in Business Management or equivalent field, or equivalent work experience 3-5 years of experience Ability to make independent decisions and utilize sound judgment, Ability to manage, supervise, instruct and coach Ability to meet deadlines Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit Consultative, team oriented sales personality with outstanding personal customer skills Demonstrates supervisory abilities to provide constructive and positive feedback and manage performance Demonstrates the ability to generate sales excitement and acts as a coach and mentor to the staff Establishes and maintains effective working relationships Excellent verbal and written communication skills Highly motivated and competitive with proven leadership quality and very goal driven Meets compliance and audit requirements Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment Sound risk decision making skills and strong operational proficiency Understands all appropriate policies and procedures and process that impact work activities Minimal physical effort such as sitting, standing, and walking Addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriately Makes extra effort to satisfy customersâ needs and meet commitments Assesses problem situations and initiates effective interventions that result in customer satisfaction Takes time to develop and maintain relationships with customers Builds and maintains one's network of contacts and resources and knows who to involve in problem resolution Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members Establishes rapport with all parties in an attempt to diffuse tension Confronts the issue, not the person Executes risk management process and procedures without management direction, and demonstrates awareness of expected results Knows the relationship and impact of actions and results Has an understanding of regulations impacting area supported Follows through to meet commitments to others Takes responsibility for achieving strong results, despite balancing multiple complex demands Probes in-depth to understand the customer's business needs Explores and understands the customer's alternatives and decision criteria Stays current with industry and regulatory trends and emerging risk issues Has good understanding of current market and competitive landscape that the organization operates within, Understands rationale for change and adjusts schedules and tasks to make things work Anticipates and plans for changes in work schedules and assignments Understands the relevant products and services and the markets in which they are sold and their risk return to the organization Can identify and speak to major operational issues across the organization At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Branch Manager, Berks County PA, Exeter Branch

new1 day ago
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Description: The Manager, Branch Manager is responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch. Incumbents develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. Responsibilities Delivers exceptional customer service and coaches/ motivates team to deepen existing customer relationships and acquire new customers Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Company Focuses on increasing Bank products and services, sales and number of clients, by executing customized strategies related to people and client management Coaches and motivates branch team members/,Implements strategies to reduce overhead, and is responsible for managing branch P & L,Manages performance of all branch staff Responsible for the hiring, retention, motivation, and success of branch colleagues across all job families within the branch Participates in branch functions and community activities to promote organization's image and growth ensuring that the Company maintains a strong local presence Qualification: Bachelor's Degree in Business Management or equivalent field, or equivalent work experience 3-5 years experience Ability to make independent decisions and utilize sound judgment,Ability to manage, supervise, instruct and coach Ability to meet deadlines Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit Consultative, team oriented sales personality with outstanding personal customer skills Demonstrates supervisory abilities to provide constructive and positive feedback and manage performance Demonstrates the ability to generate sales excitement and acts as a coach and mentor to the staff Establishes and maintains effective working relationships Excellent verbal and written communication skills Highly motivated and competitive with proven leadership quality and very goal driven Meets compliance and audit requirements Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment Sound risk decision making skills and strong operational proficiency Understands all appropriate polices and procedures and process that impact work activities Minimal physical effort such as sitting, standing, and walking Addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriately Makes extra effort to satisfy customers needs and meet commitments Assesses problem situations and initiates effective interventions that result in customer satisfaction Takes time to develop and maintain relationships with customers Builds and maintains one's network of contacts and resources and knows who to involve in problem resolution Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members Establishes rapport with all parties in an attempt to diffuse tension Confronts the issue, not the person Executes risk management process and procedures without management direction, and demonstrates awareness of expected results Knows the relationship and impact of actions and results Has an understanding of regulations impacting area supported Follows through to meet commitments to others Takes responsibility for achieving strong results, despite balancing multiple complex demands Probes in-depth to understand the customer's business needs Explores and understands the customer's alternatives and decision criteria Stays current with industry and regulatory trends and emerging risk issues Has good understanding of current market and competitive landscape that the organization operates within,Understands rationale for change and adjusts schedules and tasks to make things work Anticipates and plans for changes in work schedules and assignments Understands the relevant products and services and the markets in which they are sold and their risk return to the organization Can identify and speak to major operational issues across the organization At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Sr. Representative, Customer Service, FCOE - Reading

new1 day ago
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Description:As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits.With principal presence in the northeast US, Santanders retail division offers consumer and lending products to help our customers reach their financial goals.Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transacti

Sr. Representative, Customer Service

new1 day ago
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Description:As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits.With principal presence in the northeast US, Santanders retail division offers consumer and lending products to help our customers reach their financial goals.Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transacti

Branch Manager, Metro Providence Area, Providence - Santander Bank

new1 day ago
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Description: As a member of Santanderâs retail banking division youâll help serve Santanderâs retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santanderâs retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Manager, Branch Manager is responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch. Incumbents develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. Responsibilities Delivers exceptional customer service and coaches/ motivates team to deepen existing customer relationships and acquire new customers Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Company Focuses on increasing Bank products and services, sales and number of clients, by executing customized strategies related to people and client management Coaches and motivates branch team members/,Implements strategies to reduce overhead, and is responsible for managing branch Profit and Losses Manages performance of all branch staff Responsible for the hiring, retention, motivation, and success of branch colleagues across all job families within the branch Participates in branch functions and community activities to promote organization's image and growth ensuring that the Company maintains a strong local presence This is float position for the Metro Providence area based in Providence, RI Qualification: Bachelor's Degree in Business Management or equivalent field, or equivalent work experience 3-5 years of experience Ability to make independent decisions and utilize sound judgment, Ability to manage, supervise, instruct and coach Ability to meet deadlines Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit Consultative, team oriented sales personality with outstanding personal customer skills Demonstrates supervisory abilities to provide constructive and positive feedback and manage performance Demonstrates the ability to generate sales excitement and acts as a coach and mentor to the staff Establishes and maintains effective working relationships Excellent verbal and written communication skills Highly motivated and competitive with proven leadership quality and very goal driven Meets compliance and audit requirements Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment Sound risk decision making skills and strong operational proficiency Understands all appropriate policies and procedures and process that impact work activities Minimal physical effort such as sitting, standing, and walking Addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriately Makes extra effort to satisfy customersâ needs and meet commitments Assesses problem situations and initiates effective interventions that result in customer satisfaction Takes time to develop and maintain relationships with customers Builds and maintains one's network of contacts and resources and knows who to involve in problem resolution Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members Establishes rapport with all parties in an attempt to diffuse tension Confronts the issue, not the person Executes risk management process and procedures without management direction, and demonstrates awareness of expected results Knows the relationship and impact of actions and results Has an understanding of regulations impacting area supported Follows through to meet commitments to others Takes responsibility for achieving strong results, despite balancing multiple complex demands Probes in-depth to understand the customer's business needs Explores and understands the customer's alternatives and decision criteria Stays current with industry and regulatory trends and emerging risk issues Has good understanding of current market and competitive landscape that the organization operates within, Understands rationale for change and adjusts schedules and tasks to make things work Anticipates and plans for changes in work schedules and assignments Understands the relevant products and services and the markets in which they are sold and their risk return to the organization Can identify and speak to major operational issues across the organization At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Representative, Customer Service, East Providence, RI

new1 day ago
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Description: As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Representative, Customer Service is responsible for providing excellent quality customer service to all customers contacting the Company through the various channels; telephone, online, email. Responsibilities Adheres to company policies and procedures, code of ethics and all Federal, State and local laws. Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party. Builds, develops and maintains partnerships with teammates and specialists to maximize effectiveness and serve customers. Creates a connection and develops rapport with customers to provide outstanding, personalized service.,Ensures customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs. Ensures the delivery of customers responses in a timely and accurate manner. Follows established policies, procedures and guidelines to protect both the customers and the company. Maintains abreast and informed of changes in the company's products, services and procedures. Promotes professional and customer friendly delivery of service to internal and external customers. Qualification: Bachelor's Degree or equivalent work experience.0-3 years of experience in financial services, retail sales or a goal-oriented environment. Ability to adhere to policies, procedures, and instructions of management.Ability to educate customer on a service or product solution.Ability to respond and assist customers with inquiries and/or problem resolution.Ability to respond to internal and external requests as needed.Ability to work effectively as a team member.Ability to work independently as well as part of a team to meet common objectives.Proficiency in basic computer and data entry skills.Strong analytical and problem solving skills.Strong verbal and written communication skills.Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Is comfortable with change and can alter tasks with guidance.Asks questions to understand the impact of changes on one's own job.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time and is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations,Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Branch Manager - Harrisburg

new1 day ago
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Description: As a Branch Manager with Santanderâs Consumer and Business banking division, you will be given the opportunity to jumpstart a career in financial services with a global industry leader. To assist you on your path, you will be provided the opportunity to attend the New Hire Branch Manager Development Program. The program is set up to ensure you gain the experiences you need to be a successful Branch Manager. You will learn through observation, practice, and apply each of the key components of the Branch Manager role. The first 11 weeks with Santander, you will receive 3 weeks of Banker training and 8 weeks of Branch Management training. To help you achieve success, you will shadow a Peer Coach and have the support of your District Executive and Learning & Development. Once you have successfully completed Branch Manager Development Program, you will transition to the role of Branch Manager to lead a branch and apply all of your learnings. Responsibilities Act on all feedback provided by DE/Peer Coach Analyzes branch expenses and implement strategies to reduce overhead Attend all meetings and conference calls as prescribed Complete proficiency checks to validate learnings Complete required training courses when due Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio Is responsible for managing branch, ensuring that branch and Team Members meet or exceed their goals Learn/Practice/Apply throughout the program Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities Oversees Explore Notes tool and manages employees sales initiative On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence to develop new business and to retain or expand existing business Own your learning experience Participate in daily debriefs with Peer Coach, weekly debriefs with District Executive (DE) Participate in debriefs with Learning & Development, Peer Coach and DE Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence Takes responsibility for delivering Customer Service Excellence which meets and exceeds the customer's expectations Utilize resources/take good notes on learnings in the program Qualification: Minimum of between 4 and 7 years of business experience Proven track record of excellent sales management in a financial services environment Ability to manage, supervise, instruct and coach; ability to meet deadlines; make independent decisions and utilize sound judgement Advanced knowledge of all Retail and Small Business products and services and fluency in business acumen and in SME credit Highly motivated and competitive with proven leadership quality and very goal driven Understands all appropriate policies, procedures and processes that impact work activities In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule. In order to be eligible for this position you must have a valid US Social Security at the time of application. At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Sr. Representative, Customer Service

new1 day ago
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Description:As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits.With principal presence in the northeast US Santanders retail division offers consumer and lending products to help our customers reach their financial goals.Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactio

Sr. Representative, Customer Service, T2 Specialist, Reading, PA

new1 day ago
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Description: As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. This Specialist will serve as a universal resource to provide the highest quality service and support to the Soft Landing team and Manager. Demonstrates superior knowledge of Santander products and services including deposit, loans, credit cards and online banking. Ensures CSRs consistently adhere to bank policies and procedures, code of ethics and all Federal, State and local laws. Coaches the team to achieve customer loyalty in a service and sales environment thru reduction of customer effort, issue and problem resolution, and delivering service excellence. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws. Handles escalated customer calls and sensitive issues. Provides expertise and support to less experienced reps via the phone. Takes ownership for complex customer issues and follow up. Identifies and addresses trends in customer service issues; identifies root cause and solutions and communicates as needed. Responsibilities Assists with interviews, screens and hires Customer Service Representatives Acts as a career coach, role model and mentor to staff to provide learning opportunities; conducts regular development discussions and assists with performance improvement with each employee Consistently recognizes, acknowledges and rewards performance and contributions of staff Motivates and cheers team to top performance and potential Helps develop, document and sustain effective service processes within the department Proactively suggests and implements with the Soft Landing Manager process improvements as needed Monitors and maintains soft landing advisors compliance with banks compliance requirements and code of ethics Regularly monitors and evaluates service performance to ensure first call resolution and quality standards are met or exceeded to create customer loyalty Regularly reviews and analyzes team results. Assists with coaching team to goal achievement through direct observation, feedback, review of individual results, identification of development needs and plans for improvement Coaches and supervises CSRs in all aspects of service to meet/exceed service, quality and sales goals, maximizing service opportunities for first call resolution, avoid risk and fraud, and identify and solve to customer needs Qualification: College degree preferred 2-3 years customer service experience preferably in a call center environment Between 3 - 5 years of experience Ability to take initiative and work in an unstructured environment Excellent negotiation skills Good organizational and planning skills Great decision making skills Strong communication skills, both verbal and written Working knowledge of Microsoft Office At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Sr. Representative, Customer Service

new1 day ago
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[POSITION SUMMARY] The Sr. Representative, Customer Service is responsible for providing excellent quality customer services to all customer inquiries and/or problem resolution in a professional and composed manner.[RESPONSIBILITY STATEMENTS]Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party if necessary.,Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.,Complies with all company and risk management policies and procedures.,Creates a connection and develop rapport with customers to provide outstanding, personalized service.,Engages in team trainings and help with operational duties.,Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.,Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them.,Meets or exceeds sales goals by influencing customers to learn about products/services that will benefit them,,Participates actively in team meetings to help create a motivational environment.,Promotes and adheres to company policies and procedures, code of ethics and all Federal, State and local laws., Shares recurrent problems and identified trends by customer input.[EDUCATION] Bachelor's Degree;,or equivalent work experience; [WORK EXPERIENCE] 0-3 years; Experience in Financial Services, Customer Service, or goal-oriented environment. [SKILLS AND ABILITIES] Ability to adhere to policies, procedures, and instructions of management.,Ability to adjust to new developments/changing circumstances.,Ability to build and foster internal and external relationships.,Ability to educate customer on a service or product solution.,Ability to present information or solution in a clear and concise manner.,Ability to question, accurately identify a need and present an effective solution.,Ability to work effectively as a team member.,Ability to work in a fast paced, rapidly changing environment.,Broad knowledge of customer service best practices, identification, resolution and implementation.,Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking., Demonstrates ability to confirm and check for understanding of communication.,Excellent written and verbal communication skills.,Intermediate computer and data entry skills.,Strong analytical and problem solving skills.,Strong time management and organizational skills.,Strong written and verbal communication skills. [PHYSICAL DEMANDS] Minimal physical effort such as sitting, standing, and walking. [COMPETENCIES] Actively seeks information to understand customer needs,Adapts quickly to change and makes suggestions for increasing the effectiveness of changeAppropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands,Communicates clearly and preciselyListens carefully and asks questions to clarify understanding,Defines issues accurately and identifies the critical components,Demonstrates the organization?s customer service standards,Maintains professional behavior at all times in representing the companyDoes all routine work accurately and on-time; is aware of own impact on others,Understands the central role the risk management function plays in the organization environmentLearns to identify and flag items non-compliant with regulations,Works effectively in team settingsShows appreciation for others' help and lends a hand when needed to complete shared tasks

jobs byAdzuna

Sr. Representative, Customer Service, FCOE

new1 day ago
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Description: As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. Candidate is responsible for providing consistent high quality customer service to Santander’s consumer banking customers via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides an experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander’s products and services including deposit, loans, credit cards and online banking. Responsible for completing all manual Online Banking and BillPay enrollments in a timely, efficient and accurate manner. Also manages resolution of problem enrollments and ensures that all manual enrollments are processed in a timely manner, meeting and/or exceeding service standards. Identify customer needs, service and product solution. Answers BillPay e-mails and assist in the telephone service queue when assigned. Drive customer loyalty and revenue growth through superior customer service, taking ownership of each enrollment or assignment to enhance the customer experience, build relationships. Ensures proper compliance with Regulation E, Privacy and Audit compliance. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws. Responsibilities Candidate responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.) Coaches and supports new and less experienced Customer Service Reps transition and skill development Presents information and conducts and facilitates meetings Identifies and assesses customer needs beyond the immediate reason for contact; educates customers on bank products and services Identifies need and provides product or sales recommendation to meet customer needs Services more complex / high risk inquiries and transactions, has authority to process higher risk transactions Candidate provides consistent superior quality customer service to internal and external customers that meet or exceed Santander’s standards Candidate resolves customer inquiries in minimal amount of contact Qualification: High school diploma or equivalent. Minimum of 6 months customer service experience Strong verbal communication & customer service skills, basic aptitude for math, proven ability to work w/ systems, accuracy in typing Ability to adjust to a changing environment Ability to educate customer on a service or product solution Ability to empathize with a customer and take ownership of an issue Ability to follow up on customer and commitments Ability to make decisions and explain criteria and actions Ability to present information or solution in clear concise terms Ability to question, accurately identify a need and present an effective solution Ability to set customer expectations and explain to customer what is being done to resolve an issue Bilingual specialty skill desired (Spanish and English) Candidate has proven Customer Service skills and ability to work in a fast paced changing environment Candidate has strong communication skills and ability to present information clearly and professionally Candidate has superior knowledge of Santander products, services, policies, procedures and systems and ability to communicate them clearly and simply to customers Candidate manages time effectively Complete knowledge of Santander products, policies and procedures Complete knowledge of Sovereigns products, policies and procedures Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity Demonstrates analysis and problem solving skills Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group Encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel Excellent organizational and multi-tasking skills required Flexibility in schedule Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings creativity to the job Positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action Responds well to personal development and feedback, demonstrates a willingness to learn Shows ability to confirm and check for understanding of communication Speaks clearly and expresses self well in groups and in one-to-one conversations; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues The ability to navigate Santander system to collect information and data needed to identify and assess needs and or diagnose service issues At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Santander Assist Line Representative, Reading, PA

new1 day ago
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Description: The Santander Assist Line specialist position, working in a high volume, fast-paced Contact Center environment, provides support and guidance for all Santander US branch team members with questions, issues and requests regarding branch operations, policies and procedures. This position requires a strong working knowledge of bank services; products and procedures in order to provide excellent customer service to our internal customers (branch personnel) with the ultimate goal of provide an exceptional customer experience for the banks customers. Responsibilities Adheres to Federal and State laws as well as Santander Bank policies and procedures Escalates issues and requests, report systems or policy issues to proper parties as well as direct / guide callers to other departments of the bank when appropriate Performs other duties as assigned or requested Attends all required training and reads all the internal communication to be up to date on changes in bank policies and procedures Independently researches and troubleshoots fairly complex issues to support branch team members, resolving on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and others Delivers a high level customer service to internal customers that meet or exceed the quality and operational personal standards established by the department Handles calls and emails from internal customers on technical questions and issues regarding branch operations, policies and procedures by efficiently using all appropriate resources and tools Qualification: 1-3 years of experience with at least 1 year of retail banking experience in a customer service position Experience in Santander Bank branches preferably as BOM or PBR- or in Santander Bank Customer Contact Center is a plus Ability to learn all software systems that support branch operations, requests and inquires Ability to use Access forms, Outlook, Excel and PC remote control software and working knowledge of computer and processing skills (email, internet, intranet, etc.) Knowledge of branch systems, processes and procedures Knowledge of Santander Bank branches systems, processes and procedures is a plus Strong customer service skills; professional, courteous, friendly, and empathetic with a positive "can-do" attitude Strong problem-solving skills; ability to listen carefully, probe for additional details, and ask targeted questions to gather information Strong verbal and written communications skills At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Representative, Customer Service, Reading, PA

new1 day ago
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Description: As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Representative, Customer Service is responsible for providing excellent quality customer service to all customers contacting the Company through the various channels; telephone, online, email. Main responsibility is to provide phone assistance/support to customers for Online Banking, Mobile and Bill Pay questions and issues. Responsibilities Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity. Ensures the delivery of customers responses in a timely and accurate manner. Adheres to company policies and procedures, code of ethics and all Federal, State and local laws. Maintains abreast and informed of changes in the company's products, services and procedures. Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party. Builds, develops and maintains partnerships with teammates and specialists to maximize effectiveness and serve customers. Follows established policies, procedures and guidelines to protect both the customers and the company. Ensures customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs. Creates a connection and develops rapport with customers to provide outstanding, personalized service. Promotes professional and customer friendly delivery of service to internal and external customers. Qualification: Bachelor's Degree;,or equivalent work experience. 0-3 years of experience in financial services, retail sales or a goal-oriented environment. Ability to respond and assist customers with inquiries and/or problem resolution. Ability to respond to internal and external requests as needed. Ability to work independently as well as part of a team to meet common objectives. Ability to adhere to policies, procedures, and instructions of management. Strong verbal and written communication skills. Strong analytical and problem solving skills. Proficiency in basic computer and data entry skills. Ability to work effectively as a team member. Ability to educate customer on a service or product solution. May frequently require minimal physical effort such as sitting, standing, and walking. Maintains professional behavior at all times in representing the company. Does all routine work accurately and on-time; is aware of own impact on others. Demonstrates the organization’s customer service standards. Actively seeks information to understand customer needs. Defines issues accurately and identifies the critical components. Understands the central role the risk management function plays in the organization environment. Learns to identify and flag items non-compliant with regulations. Works effectively in team settings. Shows appreciation for others' help and lends a hand when needed to complete shared tasks. Communicates clearly and precisely. Listens carefully and asks questions to clarify understanding. Is comfortable with change and can alter tasks with guidance. Asks questions to understand the impact of changes on one’s own job. At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Sr. Representative, Customer Service, Reading, PA

new1 day ago
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Description: As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Sr. Representative, Customer Service is responsible for providing excellent quality customer services to all customer inquiries and/or problem resolution in a professional and composed manner. Responsibilities Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party if necessary. Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options. Complies with all company and risk management policies and procedures. Creates a connection and develop rapport with customers to provide outstanding, personalized service. Engages in team training's and help with operational duties. Identifies needs and makes recommendations for quality improvement that creates perceived value to customers. Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them. Meets or exceeds sales goals by influencing customers to learn about products/services that will benefit them. Participates actively in team meetings to help create a motivational environment. Promotes and adheres to company policies and procedures, code of ethics and all Federal, State and local laws. Shares recurrent problems and identified trends by customer input. Qualification: Bachelor's Degree or equivalent work experience. 0-3 years experience in Financial Services, Customer Service, or goal-oriented environment. Ability to adhere to policies, procedures, and instructions of management. Ability to adjust to new developments/changing circumstances. Ability to build and foster internal and external relationships. Ability to educate customer on a service or product solution. Ability to present information or solution in a clear and concise manner. Ability to question, accurately identify a need and present an effective solution. Ability to work effectively as a team member. Ability to work in a fast paced, rapidly changing environment. Broad knowledge of customer service best practices, identification, resolution and implementation. Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking. Demonstrates ability to confirm and check for understanding of communication. Excellent written and verbal communication skills.,Intermediate computer and data entry skills. Strong analytical and problem solving skills. Strong time management and organizational skills. Strong written and verbal communication skills. Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs. Adapts quickly to change and makes suggestions for increasing the effectiveness of change. Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands. Communicates clearly and precisely. Listens carefully and asks questions to clarify understanding. Defines issues accurately and identifies the critical components,Demonstrates the organization's customer service standards. Maintains professional behavior at all times in representing the company. Does all routine work accurately and on-time; is aware of own impact on others. Understands the central role the risk management function plays in the organization environment. Learns to identify and flag items non-compliant with regulations. Works effectively in team settings. Shows appreciation for others' help and lends a hand when needed to complete shared tasks. At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Sr. Representative, Collections, Reading, PA

new1 day ago
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Description: As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Sr. Representative, Collections responds in a timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under policy and procedure or to respond to inquiries for the Customer Service department. Responsibility Assists Customer Service Collections team with research and questions. Assists in developing collection key risk indicators (KRI) with defined triggers and limits. Assists in developing collection risk reporting and analysis capabilities. Assists in the upkeep of various Collections tracking reports. Assists management and/or senior Collections professionals in special projects as needed. Conducts various ad-hoc analyses to support the strategy and monitoring functions within the department. Coordinates collection activities for assigned accounts. Create and implement new policies, workflows, reports, communications, definitions and processes for the collections department. Extracts and compiles collection performance data from various source systems (including manual tracking reports) for qualitative and/or quantitative analyses. Maintains current, accurate and complete information on status of all customers in portfolio. Monitors ongoing trends and developments in various business-related industries, and the economy. Monitors progress against project plan communicating status or any relevant issue to the project manager. Responds in timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under policy and procedure or to respond to inquiries. Serves as point of contact between the Customer, Collections Officer, and Operations. Supports in the rollout of the systems for collections. Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act. Uses various collection systems to update customers' accounts and to send correspondence. Qualification: Bachelor's Degree; or equivalent work experience; Ability to adhere to policies, procedures, and instructions of management.Ability to build and foster internal relationships.Ability to change direction as project demand dictates.Ability to interpret, analyze and apply data/information.Ability to organize and prioritize multiple tasks to meet deadlines.Ability to stay abreast of industry best practices, procedures, and techniques.Ability to summarize, document, and communicate information in a clear and concise manner.Ability to work independently as well as collaboratively within a team environment.Demonstrated knowledge of basic Collections principles, concepts and policies.Proficient MS Office (Excel, PowerPoint, Word, Visio, and Outlook) skills., Strong analytical, problem solving and critical thinking skills.Strong verbal and written communication skills. Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Is comfortable with change and can alter tasks with guidance.Asks questions to understand the impact of changes on one's own job.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time; is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations.Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Sr. Representative, Customer Service, Reading, PA

new1 day ago
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Description: As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S. Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Sr. Representative, Customer Service is responsible for providing excellent quality customer services to all customer inquiries and/or problem resolution in a professional and composed manner. Responsibilities Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party if necessary. Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options. Complies with all company and risk management policies and procedures. Creates a connection and develop rapport with customers to provide outstanding, personalized service. Engages in team trainings and help with operational duties. Identifies needs and makes recommendations for quality improvement that creates perceived value to customers. Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them. Meets or exceeds sales goals by influencing customers to learn about products/services that will benefit them. Participates actively in team meetings to help create a motivational environment. Promotes and adheres to company policies and procedures, code of ethics and all Federal, State and local laws. Shares recurrent problems and identified trends by customer input. Qualification: Bachelor's Degree;,or equivalent work experience.0-3 years of experience in Financial Services, Customer Service, or goal-oriented environment. Ability to adhere to policies, procedures, and instructions of management.Ability to adjust to new developments/changing circumstances.Ability to build and foster internal and external relationships.Ability to educate customer on a service or product solution.Ability to present information or solution in a clear and concise manner.Ability to question, accurately identify a need and present an effective solution.Ability to work effectively as a team member.Ability to work in a fast paced, rapidly changing environment.Broad knowledge of customer service best practices, identification, resolution and implementation.Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking.Demonstrates ability to confirm and check for understanding of communication.Excellent written and verbal communication skills.,Intermediate computer and data entry skills.Strong analytical and problem solving skills.Strong time management and organizational skills.Strong written and verbal communication skills.Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Adapts quickly to change and makes suggestions for increasing the effectiveness of change.Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands.Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time; is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations.Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Representative, Collections

new2 days ago
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Description:Responsible for the collection past due consumer loan, overdraft and credit card accounts via telephone contact with customers.Resolve customer issues with regard to their outstanding loan balance.Negotiate repayment terms with customers in accordance with bank guidelines.ResponsibilitiesIdentify customer service issues and route them to the appropriate area for resolution.Provide first-tier support to resolving customer service issuesOther duties as assignedUses skip tracing tech

Sr. Representative, Customer Service

new2 days ago
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[POSITION SUMMARY] The Sr.Representative, Customer Service is responsible for providing excellent quality customer services to all customer inquiries and/or problem resolution in a professional and composed manner.[RESPONSIBILITY STATEMENTS]Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party if necessary.,Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to ut

Representative, Customer Service, East Providence, RI (2nd Shift)

new3 days ago
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Description: As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Representative, Customer Service is responsible for providing excellent quality customer service to all customers contacting the Company through the various channels; telephone, online, email.ResponsibilitiesAdheres to company policies and procedures, code of ethics and all Federal, State and local laws.Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party.Builds, develops and maintains partnerships with teammates and specialists to maximize effectiveness and serve customers.Creates a connection and develops rapport with customers to provide outstanding,personalized service.Ensures customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs.Ensures the delivery of customers responses in a timely and accurate manner.Follows established policies, procedures and guidelines to protect both the customers and the company.,Maintains abreast and informed of changes in the company's products, services and procedures.Promotes professional and customer friendly delivery of service to internal and external customers. Qualification: Bachelor's Degree;,or equivalent work experience.0-3 years; Experience in financial services, retail sales or a goal-oriented environment. Ability to adhere to policies,procedures, and instructions of management.Ability to educate customer on a service or product solution.Ability to respond and assist customers with inquiries and/or problem resolution.Ability to respond to internal and external requests as needed.Ability to work effectively as a team member.Ability to work independently as well as part of a team to meet common objectives.Proficiency in basic computer and data entry skills.Strong analytical and problem solving skills.Strong verbal and written communication skills. Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Communicates clearly and precisely.Listens carefully and asks questions to clarify understanding,Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Is comfortable with change and can alter tasks with guidance.Asks questions to understand the impact of changes on one's own job.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time; is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations,Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Representative, Customer Service

4 days ago
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Description: As a member of Santander’s retail banking division, you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank Candidate is responsible for providing consistent high quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws Responsibilities Keeps informed of changes in bank products, services and procedures Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.) Identify Customer needs, educate and sell customers on bank products, services and recommends solutions Responds to and resolves customer inquiries on account status, researching problems and inquiries Assesses customer needs beyond the immediate reason for contact Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards Qualification: High school diploma or equivalent Minimum 6 months customer service experience Basic aptitude for math, and proven ability to work with systems, accuracy in typing Ability to adjust to a changing environment Ability to educate customer on a service or product solution Ability to empathize with a customer and take ownership of an issue Ability to follow up on customer and commitments Ability to listen and interpret customer communication to identify needs Ability to make decisions and explain criteria and actions Ability to present information and solutions in clear concise terms Ability to question, accurately identify a need and present an effective solution Ability to set customer expectations and explain to customer what is being done to resolve an issue Bi-lingual specialty skill desired (Spanish and English) Complete knowledge of Sovereigns products, policies and procedures Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity Demonstrates analysis and problem solving skills Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group Encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel Excellent organizational and multi-tasking skills required Flexibility in schedule Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings creativity to the job Manages time effectively Positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action Proven Customer Service skills and ability to work in a fast paced changing environment Responds well to personal development and feedback, demonstrates a willingness to learn Shows ability to confirm and check for understanding of communication Speaks clearly and expresses self well in groups and in one-to-one conversations; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues Strong communication skills and ability to present information clearly and professionally Strong verbal communications and customer service skills The ability to navigate Santander system to collect information and data needed to identify and assess needs and or diagnose service issue Working knowledge of Santander products, service and systems and ability to communicate and educate customers At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Representative, Bilingual Customer Service, East Providence, RI

6 days ago
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Description: As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Representative, Customer Service is responsible for providing excellent quality customer service to all customers contacting the Company through the various channels; telephone, online, email. Responsibilities Adheres to company policies and procedures, code of ethics and all Federal, State and local laws. Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party. Builds, develops and maintains partnerships with teammates and specialists to maximize effectiveness and serve customers. Creates a connection and develops rapport with customers to provide outstanding, personalized service.,Ensures customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs. Ensures the delivery of customers responses in a timely and accurate manner. Follows established policies, procedures and guidelines to protect both the customers and the company. Maintains abreast and informed of changes in the company's products, services and procedures. Promotes professional and customer friendly delivery of service to internal and external customers. Qualification: Bachelor's Degree or equivalent work experience.0-3 years of experience in financial services, retail sales or a goal-oriented environment. Ability to adhere to policies, procedures, and instructions of management.Ability to educate customer on a service or product solution.Ability to respond and assist customers with inquiries and/or problem resolution.Ability to respond to internal and external requests as needed.Ability to work effectively as a team member.Ability to work independently as well as part of a team to meet common objectives.Proficiency in basic computer and data entry skills.Strong analytical and problem solving skills.Strong verbal and written communication skills.Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Is comfortable with change and can alter tasks with guidance.Asks questions to understand the impact of changes on one's own job.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time and is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations,Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

jobs byAdzuna

Sr Director, Technology Cost Management & Analysis

13 days ago
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Technology leader working collaboratively with Finance to achieve all financial and cost control objectives Drives the technology budgeting and planning process with each technology department, and supports Finance’s overall process Designs the monthly reporting package delivered to Technology management, and executes the reporting and metrics with Finance Leads the use of the Project Accounting process and tool (Insight) to capture costs by activities/projects, govern time recording, and support reporting/forecasting/accrual processes Capture and analyze data to support proper capitalization and cost allocation by Finance Implement and control a weekly cost approval process with the CTO and senior Technology management Leads the reporting and response to Santander Group Technology requests and provides support documents with Santander US and entity information Oversees special projects related to cost efficiency actions, what-if analysis, and cross-entity cost leverage Communicates and conducts cost reviews / briefings with senior management Coaches and develops junior members of the team to enhance functional knowledge and leadership skills and expertise Define and improve the processes and systems used by this team, and interfaces to other teams QUALIFICATIONS Bachelors Degree; Business Administration, Accounting, Economics, Statistics, or equivalent field Masters Degree; Business Administration, Accounting, Economics, Statistics, or equivalent field or equivalent work experience 12-15 years; Experience in the Cost Management or Finance function with emphasis supporting a Technology business/function Background in Technology operational concepts (understands projects,equipment, Technology tangible and intangible assets) Budgeting, Planning and Forecasting expertise Financial Management reporting and analytical excellence Project Costing – time capture, WIP & capitalization of project work Technology cost allocation and cost drivers Cost efficiency leadership / cost governance Ability to adapt and adjust to multiple demands and competing priorities Ability to convey a sense of urgency and drive issues/projects to closure Must leverage and work collaboratively through Finance and Procurement departments

jobs byAdzuna

Program Management Director

13 days ago
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Key lead in large HCM transformation and BAU projects Effectively manages priorities taking into account customer service and executing critical decisions with speed and sound judgment. Acts as a liaison between technical and functional stakeholders Documents standard operating procedures to ensure consistency and implements process improvements. Fosters and maintains positive relationships with internal positions that interact with the position and external customers. Leads HRIS Project team and provides coaching, resolves conflicts, sets SMART goals, conducts performance evaluations, and promotes teamwork. Leads system implementations and upgrades. Manages all aspects of the planning, project management, change management, administration, security, maintenance, data integrity, development, testing, implementation, reporting and user support for the HRIS. Utilizes tools provided to develop comprehensive project plan, proactively define and resolve issues that impede progress on projects, and effectively communicates project status. ADDITIONAL RESPONSIBILITY STATEMENTS Recruits, trains, develops, motivates, sets goals, and provides ongoing feedback to a team of direct reports. QUALIFICATIONS Bachelors Degree HR, Information Technology, business, or related fieldor equivalent work experience 9-12 years’ experience in managing and / or implementing multiple HRIS related projects. 9-12 years’ experience leading and implementing best practices for information systems management. 9-12 years of Human Resources / Information Technologies. Ability to perform multiple tasks while maintaining a high quality level of work. Advanced technology and computer skills, with the ability to effectively use Microsoft Office (Word, Excel, Outlook, PowerPoint) Advanced understanding of HCM systems. Demonstrated leadership ability in terms of team member motivation, highly visible initiative, and strong mentoring skills. Exceptionally detail oriented with strong organizational and analytical skills. Exemplary analytical and problem solving skills and strong knowledge of internal controls. Outstanding verbal and written communication skills. Progressive leadership skills with the ability to provide strategic direction to the team. Strong interpersonal skills with the ability to work collaboratively on a team.

jobs byAdzuna

Associate Director, Compliance

13 days ago
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Manages compliance efforts for the company as they relate to complex regulatory and policy requirements, program and project development. Develops and periodically reviews and updates policies, procedures, standards, desk mandates, and recordkeeping requirements to ensure continuing currency, compliance and relevance for management and employees. Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future. Identifies specific training needs, develops and delivers training to the necessary audience, tailoring as necessary. Coordinates with Internal Audit to ensure required independent testing of Volcker Rule compliance is completed. Follow-up with operating entity compliance and risk teams on the remediation of any violations and the implementation of any enhancements to the Volcker Rule compliance program. Lead US Volcker governance meetings and participate in SHUSA compliance committees as directed. Coordinate sub-certification process and provide assurance to US CEO for annual regulatory certification. Analyzes existing and proposed legislation, regulatory announcements, and industry practices, and helps businesses develop and implement procedures to meet these requirements. Manages control process validation to ensure compliance with laws, rules and regulations. Partners with business unit managers to respond to reports issued by regulatory agencies, audit, or the SHUSA CCO. Maintains contact with regulators, government officials, and senior Business Unit managers. Consults with the Corporate attorney as need to resolve difficult legal compliance issues. Monitors the performance of the Compliance Program and related activities on a continuing basis, taking appropriate steps to improve its effectiveness. Provides reporting on a regular basis, and as directed or requested, to keep the Board and Senior Management informed of the operation and progress of compliance efforts. QUALIFICATIONS QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Education Level Education Details Req Pref Bachelors Degree in Business, Finance, or equivalent field, or equivalent work experience is required; Master’s Degree or Ph.D. preferred, Work Experience 12-15 years Compliance, Legal, or Regulatory experience related to Financial Services, including significant experience with Volcker Rule. Skills and Abilities Description Demonstrated experience in senior compliance and/or operations management position within the securities or banking industry. Demonstrated experience monitoring and supporting a securities/market risk Compliance Program. Advanced knowledge of Volcker Rule and financial Services rules and regulations Advanced understanding of Enterprise Compliance Risk Management and best practices. Advanced risk and compliance process, control validation and/or assessment skills. Superior leadership, supervisory, and customer service skills. Ability to negotiate and compromise. Ability to effectively communicate and build relationships with multiple levels of the organizational structure, including senior level management.

jobs byAdzuna

Sales Director

13 days ago
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Recruit and maintain a strong team of Government Lending Professionals. Direct key Business Banking SBA Activities, Products and Process initiatives across the Santander footprint. Lead third party reviews to ensure that RMs, credit professionals, loan documentation, commercial loan operations, and workout partners are aware of and in compliance with all current program requirements in order to achieve satisfactory 3rd party review Coordinates with executive leadership team to develop and execute the SBA credit product business plan and strategy to achieve aggressive portfolio growth, profitability, and asset quality objectives. Develop and Manage third party partnerships with the SBA district offices, CDCs, and other agencies across the Santander footprint Work directly with customer, RM, credit professional, loan documentation, etc. to ensure that applications are submitted promptly and that they comply with all Santander credit and profitability standards and government program requirements Oversee the business development & loan production of government guaranteed lending. Products by managing a team of 3-5 SBA Lending Officers QUALIFICATIONS Bachelors Degree or equivalent work experience; 15 years Minimal physical effort such as sitting, standing, and walking

jobs byAdzuna

Program Director

13 days ago
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The Work Café is an innovative model for relating to people and the community , focused on functional, welcoming, and comfortable spaces. Work Café offers a unique customer experience through the convergence of “co-working” amenities, premium café, and banking service. The Work/Café Program Director is responsible for coordinating and managing the Work/Café program in the US. This includes, the launch and oversight of Work/Café locations, including assessment of Key Performance Indicators, customer experience, third-party vendor management, and partnering with internal groups (Marketing, Technology, Sales & Service, etc.) to support the strategy. This also includes partnering with Work/Café programs in other countries to leverage learnings and best practices globally. QUALIFICATIONS Qualifications Previous Experience in multi site retail leadership experience, which may include other hospitality industries Experience managing retail branches as well as experience managing third-party vendors Education: Bachelors Degree in Business or Finance Specialized Knowledge: Ability to work in fast paced environment in a collaborative manner Ability to work with all levels of leadership and influence others Extensive knowledge on how to develop and consistently deliver a sales and service experience in a retail/hospitality environment Ability to maintain a structured and targeted timeline for deliverable and communicate progress and deficits effectively Management Scope: Manage Team Members Physical Requirements: Duties are performed in an office environment. Physical demands could involve any or all of the following: digital dexterity and hand/eye coordination in the operation of office equipment; light to moderate lifting (10-20 lbs.) and carrying of supplies, files, etc.; the ability to speak to and hear customers and/or other employees both telephone calling and in person; and body motor skills sufficient to enable the incumbent to move from one office location to another.

jobs byAdzuna

Program Director

13 days ago
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The Work Café is an innovative model for relating to people and the community , focused on functional, welcoming, and comfortable spaces. Work Café offers a unique customer experience through the convergence of “co-working” amenities, premium café, and banking service. The Work/Café Program Director is responsible for coordinating and managing the Work/Café program in the US. This includes, the launch and oversight of Work/Café locations, including assessment of Key Performance Indicators, customer experience, third-party vendor management, and partnering with internal groups (Marketing, Technology, Sales & Service, etc.) to support the strategy. This also includes partnering with Work/Café programs in other countries to leverage learnings and best practices globally. QUALIFICATIONS Qualifications Previous Experience in multi site retail leadership experience, which may include other hospitality industries Experience managing retail branches as well as experience managing third-party vendors Education: Bachelors Degree in Business or Finance Specialized Knowledge: Ability to work in fast paced environment in a collaborative manner Ability to work with all levels of leadership and influence others Extensive knowledge on how to develop and consistently deliver a sales and service experience in a retail/hospitality environment Ability to maintain a structured and targeted timeline for deliverable and communicate progress and deficits effectively Management Scope: Manage Team Members Physical Requirements: Duties are performed in an office environment. Physical demands could involve any or all of the following: digital dexterity and hand/eye coordination in the operation of office equipment; light to moderate lifting (10-20 lbs.) and carrying of supplies, files, etc.; the ability to speak to and hear customers and/or other employees both telephone calling and in person; and body motor skills sufficient to enable the incumbent to move from one office location to another.

jobs byAdzuna

Site Operations Manager

21 days ago
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Founded in 2007, SigFig is backed by leading financial institutions including Eaton Vance, Comerica Bank, New York Life, Santander InnoVentures, and UBS, as well as top-tier venture capital firms ...

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Representative, Customer Service

3 months ago
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Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank Candidate is responsible ...

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Inside Sales Representative I - Entry Level

4 months ago
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Eastern Computer Exchange, Inc. (Eastern) is a 28-year Global Enterprise Technology Solution and Integration Company helping customers like Disney, Prudential, Santander Bank, Estee Lauder, Bristol ...

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