Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.Primary Function: The Human Resources Generalist is a key partner to an assigned functional area or shift. This role consists of both strategic planning and “hands-on” management of human resources policies and programs within the team member population. Primary functions of this position include recruiting, team member engagement and communications, team member and leadership coaching and development, training, and assisting in developing policies and programs that support and foster a safe, engaging, inclusive and positive workplace.Principal Duties & ResponsibilitiesFacilitates critical organizational initiatives as well as implements process improvements within Human Resources and across the Distribution CenterHandles all on going NEX recruitment, outreach and selection process and strategies, including workforce planning, temporary workforce, recruitment events, new hire orientation and on-boarding to meet or exceed staffing and turnover goals with high volume of quality candidatesWorks with Human Resource Manager to implement and manage Human Resources policies, procedures, and programs, which support the overall business strategy inclusive of compensation, leave of absence and attendance management, performance management (mid-year, year-end and discipline), coaching and development and team member engagement. Train and educate business partners on these policies, programs and proceduresOversees team member development and succession planning processes with PM / Supervisors to ensure “ready now” candidates for key leadership rolesEnsures compliance with Federal and State legislation related to all human resources mattersPresents to all levels of leadership and team members within their assigned group related to human resource matters, and updates. This includes, but is not limited to Business Conduct Guidelines, Performance Management, Team Member Engagement, Open Enrollment and facilitation of team member round tables as necessaryFosters strong relationships with internal HR COE partners and external vendors to administer effective employee programsAssists in the implementation and administration of a robust communications plan, including leading the coordination of the DC newsletter, bulletin board updates and team member events as requiredSpends regular time on warehouse floor to build effective relationships with team members and leaders in support of business strategy and resultsMay lead and support DC network-wide projects for HR team as neededAdditional duties as assignedEducation & ExperienceBachelor’s Degree in Human Resources, related field or equivalent experience (3-5 years) required.Working knowledge of Human Resource disciplines, with expert knowledge and work experience in staffing, new hire orientation and on-boarding.Demonstrated experience in providing proactive solutions to human resource issues.Exercises good judgment in dealing with highly sensitive and confidential information.Ability to analyze and diagnose problems, develop alternative solutions, and recommend and implement an effective course of action.Ability to influence and build relationships at all levels both within and outside the DC organization.Communicates effectively in one-on-one and small group settings, and fosters an open, honest and trusting environment. 'Ability to manage time and prioritize work.Proficiency in HRIS, Excel, Word, Publisher and PowerPoint.Effective verbal, written, presentation and interpersonal skills.Ability to work various shifts to support operational needs. This position has a 3:30pm start time. Work Environment: This position reports directly to the Regional Human Resources Manager and has regular interaction with other Managers, Supervisors and team members, as well as other Grainger personnel, customers, and external partners.Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Company OverviewGrainger is looking for warehouse associates who want to start an exciting career with a Fortune 500 company and one of America’s most recognizable business-to-business brands.Grainger offers competitive wages starting at XX/hour plus a total benefits package which includes best-in-class healthcare benefits from day one, weekends off, paid vacation time, company holidays, a 401k plan with immediate company contribution, the opportunity to earn a quarterly bonus, and more. Headquartered in Lake Forest, Illinois in 1927, Grainger employs more than 25,000 team members in the United States, Canada, Mexico, Europe and Asia. Grainger offers more than 1.6 million maintenance repair and operating products and the world’s most comprehensive assortment of inventory management and technical support solutions to more than 3.2 million customers.Grainger’s mission is to help professionals keep their operations running and their people safe. We solve problems to create more productive, efficient and sustainable organizations. Our strength lies in our sustainability, a unique perspective earned through a more than 90 year history.We are a culture rooted in service to others, responsiveness to customers, innovative solutions and strong execution. We strive to hire and continually develop, energize and reward talented people who want to grow with Grainger. And we believe that the development of an inclusive workforce is essential to our success. Come and join the team that gets it done!Position DescriptionPrimary FPrimarThe ideal candidate for this role has a passion for providing an effortless customer experience and takes seriously Grainger’s commitment to help customers (and global industry) keep their operations running and their people safe. Tasks include:Receiving, storing and shipping productMeeting productivity, quality, safety, behavioral and attendance expectationsUsing established procedures, tools, equipment, and technologies to complete inbound and outbound processes within a distribution centerPrincipal Duties & Responsibilities:Safely perform assigned warehouse functions utilizing established processes, procedures and tools, while meeting performance expectations for productivity, quality, safety and attendance.Functions may include, but are not limited to: unloading, put-away, sorting, labeling, picking, packing, replenishing, auditing, shipping, making boxes, etc.Comply with Grainger policies, guidelines and procedures, as well as state and federal regulations, OSHA and Hazardous Material requirements in the storage, handling and movement of product.Perform, as necessary, maintenance and upkeep duties help to maintain a clean, safe, organized work environment.Actively participate in process improvements by utilizing Grainger’s quality system.Essential Functions and Requirements:Must be able to tolerate an environment with exposure to heat, cold, noise, dust and work around moving equipment.Able to meet productivity, quality, safety, and attendance requirements, including overtime as required.Able to continuously lift, slide and lower packages up to 50 pounds (may frequently weigh up to 75 pounds)May be required to operate powered industrial equipment to pick and/or put away items in racks, which can be 34 feet tall and, at times, configured in narrow aisles.Must be able to work at various elevated stations throughout the DC.Able to operate computerized scanning equipment.Able to work in a team environment.Position Requirements:Education & Experience: High school diploma or equivalent. High school seniors permitted.Work Environment: This position reports directly to a distribution center supervisor and/or process manager, and has regular interaction with other associates.Impact: The efficiency and effectiveness of this position directly impacts customer satisfaction and profitability. Position must operate in compliance with OSHA and hazardous materials guidelines.EEOC StatementGrainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Company OverviewGrainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide. Position DescriptionReporting directly to the Director of Brand & Communications, the Sr. Manager, Content Marketing is responsible for ensuring that Grainger’s various business audiences’ needs are met during their customer journey through the strategic use of content. This person will be responsible for all brand content marketing: developing, managing and distributing compelling and well organized content based on a thorough understanding of business objectives, user needs and best practices. This person will manage an internal team and agency partners to help define/refine content marketing plan, strategy and also execute ongoing content marketing programs.This Sr. Manager will partner with business and strategic stake-holders and work with cross-functional teams and leadership across our Marketing, Creative & Brand, Channel teams, Marketing Data and Optimization, Analytics, Publishing, Merchandising, Product Information, and UX teams.Participates in helping build overarching and campaign-specific Content marketing strategy, based on a solid knowledge of: Company initiatives, Brand Platform and Customer Target insights.Influence content creative and distribution plan development - input; vets against key qualifiers (Brand Platform, Relevancy, etc.)Lead the development of content initiatives in all forms to drive new and current business.Defines, designs and develops content marketing and positions Grainger as the most relevant source of information and solutions for our customers.Ensures all content is on brand, consistent in terms of style, quality and tone of voice, and optimized for search and user experience for all channels of content including online, social media, email, mobile, print and seller engagementLeverages data to develop content themes/topics and execute plans to develop assets that support a point of view and educate customers and potential customers – understand key drivers and needs of customer groupsAbility to connect content to other marketing and sales activities and evangelize role of content marketing to support business objectivesLeverage web analytics and other metrics to conduct content analysis and KPI’s that measure the quality and effectiveness of contentKey liaison to Content Creators (Segments, SMEs, Sellers/CSA, Brand, etc.)Manages internal and external teamsResponsible for growth and development of 5-6 direct reportsPosition Requirements:7- 10 years of experience in a B2B multi-channel content creation role (publishing, journalism, etc) professional work experience in related field3-5 years of Marketing experience is a mustMBA or Masters preferred. Bachelor's degree in Journalism/Business/Marketing.7-10 years of experience in leadership rolesProven ability to work with senior leadership, business users and technical personnelSolid organizational, time management and problem-solving skills and handle multiple conflicting priorities and still deliver quality work and consistently meet deadlinesStrong cross-functional team orientation and ability to work successfully in a matrix organization – Agency experience a plusExcellent communication skills, written and verbal with proficiency in Excel and PowerPointStrong relationship building and influencing skillsDetail orientation with proven ability to anticipate next stepsSense of urgency and responsivenessIndustrial experience and/ or e-commerce experience a bonusEEOC StatementGrainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Digital Leader – Grainger Global ExportCompany Overview The Grainger Global Export business unit exports MRO products from their U.S. supply chain to over 120+ countries around the world. The business has gone through a transformation over the past 2 years and is in a position to continue to accelerate growth in their business. The MRO international market in this space has a potential of $150.0 Billion USD. Grainger Global Export is seeking to triple revenues in the next five years. This business is one of the most profitable ones in the Grainger portfolio as it leverages the US Supply Chain and other support resources. Although the company has been in the eCommerce space for over 20 years, the Global Export business eCom business was launched 3 years ago.Position Overview:The Leader, Digital Acquisition/eCom – Global Export will serve as a critical revenue and profit driver for Grainger Global Export, with end-to-end responsibility across the lifecycle of the digital customer experience—acquisition, conversion, retention, lead generation process owner for transfer to field sales—(for customers on a global basis where Grainger does not have operations.). We have moved to a 2-channel sales model: field sales, and digital. This position will lead the digital team that will be responsible for approximately 4,000+ accounts that aren’t covered by the field sales organization.This leader will leverage and deploy the full spectrum of digital lead and demand generation tools, In addition to developing and deploying actionable acquisition and conversion strategies and tactics that ultimately fuel profitable growth, this leader will be responsible for building enduring relationships and a sense of community with Grainger’s global customer base, at scale. Beyond the delivery of agreed-upon financial metrics, these efforts should enhance Grainger Brand affinity and loyalty while maximizing LTV and—perhaps most importantly—reinforcing Grainger’s brand status and leadership in MRO distribution space for global export customers in markets where Grainger does not have operations.Scope of Responsibilities Segmentation & Targeting – Working closely with other Grainger leaders, Marketing & Analytics teams, and cross functional business partners this Leader will be responsible for optimizing and leveraging a quantitatively-derived, fact- and insight-based segmentation framework that identifies, defines and prioritizes the highest potential Segments/customers with the greatest Customer Lifetime Value (LTV). This will enable the team to appropriately allocate Paid Media, and other Digital Marketing resources, to capitalize on these segments/customers in a manner that meets the company’s ROI hurdles. This segmentation work will help drive optimization and utilization of a database, leveraged for each critical customer segment. They will also decide on which marketplaces around the world Grainger will partner with to gain access to those markets with the highest potential.Customer Acquisition – Will be responsible for allocating and investing Paid Media and other Digital Marketing assets to effectively acquire the most profitable customers. As a top priority for the company, and critical to maintaining the long-term health of the business, drive profitable acquisition to ensure Global Export meets its financial and customer goals. They will manage key metrics such as customer conversion rate, reduction in abandonment rates, customer experience, etc.Customer Retention/Customer Portfolio Management – Continue to develop, test, measure, optimize and personalize messages and offers in order to drive greater results with customers that will be based on retention, average order size growth, and increase in frequency of purchases. Increase retention by utilizing relevant, targeted communications, effective life-cycle management, and other CRM tactics (Email, Direct Mail, Social Media, Mobile App, Web Sites).Cross-Sell & Up-Sell – Develop a targeted and personalized effort to increase continued engagement and retention by cross selling for adjacent categories, up-selling for higher margin products, and selling the Grainger MRO technical expertise along with Grainger as a “one-stop” solution provider. Other key differentiators are Grainger’s quality of products, extensive supply chain, and technology. Leveraging Social Communities – Working very closely with Marketing, Sales, Social Media Public Relations, and internal/external agency partners, help generate, curate and distribute breakthrough and compelling advertising and editorial content to drive customer trial and retention (I.E. LinkedIn, Twitter, etc)Financial Delivery – Plays a key role in the delivery of agreed-to financial goals, including Revenue, Margin, Market Share, Op earnings, LTV and ROI. Pursue a zero-based budgeting approach whereby the focus is on investing in tactics that yield the required ROI hurdle rate vs. the more traditional Marketing spend approach.Analytics – Works with Customer Experience manager to assist in the delivery of exceptional customer experiences. Works with corporate eCom team on new application launches, personalized communications and web site enhancements. Also oversee analytics support for all key (owned) Digital Marketing channels. Ensure best-in-class analytics approaches/tools and ROI modeling to enhance profitability. Work effectively with Ecommerce business partners by providing timely, relevant, and predictive insights—derived from data—to facilitate improved enterprise-wide decision making.Organizational Development – Review and enhance—when and where necessary—all business strategies to ensure that the organizational structure and skill sets of team members are in-line with maximizing the delivery of the plan. Responsible for hiring, developing and promoting talent, as needed. Maximizing employee engagement will be critical.Performance & Success Measures Increase overall Customer Acquisition, Conversion and Retention MetricsIncrease Up-sell and Cross-sell RevenueIncreased Growth & Reach of Grainger’s Global Export Social Channels and CommunityIncrease Customer Satisfaction (Net Promoter Score)Increase Marketing Effectiveness (ROI)Revenue growth and EBITDA targetsCandidate Profile/Experience Base General Management/Sales Management Experience – Candidate must have a minimum of 3-5 years in a general management or sales management role where they were actively driving revenues and/or operating earnings. They must clearly understand how to manage a P&L and its financial levers to drive a positive financial return to the company. Must also have clear leadership skills and ability to develop a high performance team.Digital Acquisition – Candidates must be highly analytical and quantitatively oriented, with current and a proven track record of success in driving profitable digital acquisition and conversion. We are seeking a senior leader with experience in designing and deploying integrated programs that generate leads, drive prospects into the acquisition funnel, and lead to conversion to purchase. Must have strong tactical command of digital tools: SEO/SEM, Email Marketing, Retargeting, Paid Social, and Mobile Media.CRM/Loyalty Marketing – Experience designing and deploying a comprehensive, digital CRM program (retention-focused), utilizing a variety of incentives, rewards, and products to establish and enhance purchase, cross- and up-sell, and loyalty over time. These programs should include tools for building and driving engagement and loyalty, supported by the most sophisticated Segmentation, Analytics, and digital Marketing approaches.Ecommerce Experience – Candidates should ideally have recent experience managing Acquisition and CRM/Loyalty an online business (actually selling products or services) or an online retail channel (for a business selling in other channels, too), and developing acquisition and engagement Marketing plans to profitably grow that business (with an understanding of the current eCRM marketplace and agencies/suppliers).Functional Collaboration – Demonstrated a successful track record by working in matrix organizations and collaborating with functional business partners to execute a strategic road-map. This also includes developing the optimal lineup of external agency partners, contractors, consultants and other supplier partners.Skill Set • World-class digital Marketing skills and execution abilities • Innovative and creative thinking, strategic agility• Organizational leadership and team development (leads through influence) • Intellectual horsepower (highly analytical & strategic with ability to execute plan) • Drives for results in prioritized manner (balanced sense of urgency) • Listening skills, minimal ego • Complex problem-solving, with hands-on ability (understands root causes, creates options, then executes) • Organized and attention-to-detail approach (strong tactical execution) • Highly resourceful (stretches people and money; compresses time) • Agile (can adapt and course correct quickly to a changing environment) • Collaborative (works with peers across many functionalities within the company) • Financially minded (complete P&L responsibility)Preferred Education and Experience:International experience is a plusMulti-lingual is a plus (especially Spanish)Bachelor’s degree required, MBA preferred.Strong leadership skillsHigh degree of emotional intelligenceSelf-directed/motivatedFlexible and adaptableResults orientation with keen commercial mentalityEnthusiastic with pride and passion for winningHard work ethic, humble willing to roll up sleevesTreats company resources as his/her ownHigh integrity and trustworthyFlexible intellect and highly flexible work styleComfort working in a fast-paced, highly dynamic work environmentGrainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Company OverviewGrainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.Position DescriptionThe Customer Service Associate is a customer facing team member who provides superior service by delivering relevant products and services that satisfy the needs of our customers through multiple service channels. The Customer Service Associate makes interactions personal and consistent while making it fast & easy for the customer to do business with Grainger. Principal Duties & Responsibilities:Effectively and efficiently interacts with customers (face to face) by discovering their true intent and combining functional/product knowledge to navigate them to the best solution.Uses technology to provide information such as pricing, availability, and alternative solutions to make a relevant offer and ask for the sale.Adheres to standard work and leverages Continuous Improvement tools and principles to identify problems and reduce waste.Support sales partners to address customer’s needs and help grow the business.Responsible for own development, commits to learning and growth by leveraging feedback, coaching, and an individual development plan.Executes the Grainger Service Promise and demonstrates, by action, the company Values.Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes.Captures lost sales to improve local inventory.Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate.Audits and purges pick tickets daily to meet BBX standards.Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.Assists customers with loading product into customer vehicle.Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses.Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.Other duties as assigned.Position Requirements:Must be at least 18 years oldHigh School diploma or equivalent 1-2 years customer service and sales experienceMust have reliable transportationAble and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.Demonstrates a commitment to provide superior customer service.Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.Must be computer literate and able to learn required software programs including SAP.Must be able to learn and pass competency assessments specific to industry regulatory requirements.Able to operate powered industrial equipment as needed.Professional in appearance, attitude and action.Must pass a pre-employment drug screen. Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer.EEOC StatementGrainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Company OverviewGrainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500company and a perennial member of Fortune magazine's Most Admired Companies list.Primary Function:The Category Manager is responsible for:Leading strategic and complex procurement sourcing activities related to spend in specific categoriesDefining, developing and implementing sourcing strategies for managed categories, consistent with overall objectives.Developing sourcing strategy to deliver optimal level of service and results through planning, business need, industry assessment, strategy definition, execution, supplier selection, transactional planning and contracting.Primary Duties and Responsibilities:Responsible for leading strategic and complex procurement sourcing activities related to spend in specific categoriesDefine, develop and implement sourcing global strategies for managed categories, consistent with overall objectivesLead the global sourcing process including eSourcing RFI/RFP/RFX, negotiations, and contract execution with selected suppliersDevelop and lead global sourcing strategy to deliver optimal level of service and results through planning, business need, industry assessment, strategy definition, execution, supplier selection, transactional planning and contracting.Align with senior leaders and business partners to develop short-term and long-term category objectives and pipeline opportunities, while offering solutions and optimal solutions to achieve business goalsMonitor the supplier market and identify opportunities, resulting from new product offerings and/or industry trendsDrive and influence innovation and continuous improvementLeverage market intelligence to validate and benchmark costs and competitive pricing.Prioritize and conduct spend and savings analysisManage multiple projects and initiatives within assigned categories with the ability to meet defined timelines and provide proactive status communication to business partnersManage supplier relationships and execute supplier performance management techniques in accordance with standards and guidelines and in collaboration with business partnersMonitor supplier performance in accordance with contract obligations, SLA's, KPI's, and metrics to maximize compliance and mitigate issuesAccountable for the individual performance and results or that of a teamAccurately forecast Total Cost of Ownership (TCO) for proposed solutionsManage performance by adhering to cost reduction and savings goals and developing financial models for category spendEnsure all contract obligations and risks are properly documented and mitigatedManages staff in the development and implementation of department processes, procedures and programs. Ensures adherence to Company processes and proceduresPreferred Education and Experience:MA/MS/MBA or equivalent preferred5 to 7 years experienceRole is balanced between managerial capabilities and technical expertise.Has in-depth knowledge of Strategic Sourcing and interacts with business partners to attain results or solve problemsExperience in Professional Services categories such as Finance, Consulting, HR full scope, Travel and Temp Labor Must have experience in global category management and strategic sourcing including advanced contract T&C's, negotiation skills and best in class processes.Previous management experience leading small to large teams preferredStrong level project management and analytical skillsAbility to effectively work across a matrix global organizationStrong interpersonal and influencing skillsDemonstrated highly developed experience in negotiation and best in class practicesStrong ability to assess and manage contractual, operational, financial and business riskProfessional qualification/certification from related professional organizations (CPM, CPSM, APICS) would be advantageous.EEOC StatementGrainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Company OverviewGrainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.Position DescriptionICQA 3rd shif 4X10 positionProvide leadership and supervision to distribution team members within a specific functional area and/or process.Support process manager and/or Sr. Operations manager to ensure timely, accurate product receipt, order fulfillment, and the optimization of resources and processes.Manage team members to ensure compliance with policies/procedures, process improvement, and drive team member initiatives to create and promote an environment where team members are engaged and committed to the success of the Company. Maintain, refine and/or improve processes within the area to meet customer requirements which include deadlines and quality standards.Manages day to day scheduling, staffing, material management, compliance, training and auditing activities.Provide a positive and engaging working environment focusing on the DC metrics including housekeeping standards are developed into daily processes.Emphasize safety and quality commitments for the department and ensure 100% compliance with the department’s processes and procedures.Have in depth understanding of the department’s DC processes and functions. Identify key variables that influence the workflow process and develop and implement departmental changes enhancing workflow optimization.Develop and implement performance measurements and internal auditing processes to routinely evaluate operations efficiency and quality.Ensure compliance with Company, OSHA, DOT, EPA regulations with emphasis on HazMat, and PIE requirements.Certify the handling/shipping of hazardous materials are in compliance with government regulations and Grainger policies.Verify appropriate training for team members within the department, (Including, not limited to: PIE, HazMat, BCG, EHS).Deliver results in support of the company strategy and expectations.Supervise, train, and develop approximately 20+ DC team members in non-exempt positions. Effectively communicate coaching and corrective action to ensure compliance with policies and procedures while treating team members fairly and with respect.Provide timely feedback and development to team members. This includes performance evaluations, recognition and disciplinary action.Support and participate in hiring activities within the DC. Facilitate and/or lead various teams for improvement, safety and engagement to improvement DC processes and engagement to the building.Must be able to meet departmental expectations to effectively drive results.Must be able to operate PIE for specific departments (machine picking/put away, etc)Must be able to interface with a multi-shift operation with extended hours of operation. 85% time on warehouse environment which may include in the actual flow when needed, 15% office, training, customer contact.Will be required to change shifts/hours to meet the needs of the customer and team members. This section contains the level and types of decisions and the impact of the job on the organization. Customer Order Fulfillment $300M up to 1 billion in salesInventory Control $30M up to 125M in inventorySq. Ft. 350K – 1.3M total Sq. Ft. of warehousing • Orders/day 4K -12,000 customer orders/day • Direct Reports 20+ team membersReplenishment- $ shipped/wk. $5M-$20M shipper per weekReplenishment- $received/wk. $5M-$500M received from suppliers per week This section contains information on working relationship of the jobs. Include job titles only.Reports to Manager, Distribution Process and/or Sr. Mgr OperationsDirect reports may include 20+ team members in non-exempt positions. EEOC StatementGrainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Position Requirements:2-5 years of experience in related fieldFour year degree or equivalent is preferredDemonstrated ability to develop and maintain positive employee relations.Strong interpersonal skills are needed to supervise non-exempt team members.Demonstrated leadership skills with the ability to interface well with other departments and lead effectively in a team environment.Ability to analyze and solve problems related to distribution, quality, cycle time and key metrics.Ability to analyze data to determine paths for process improvement and determine root cause.Excellent communication skills both written and oral with the ability to communicate effectively both vertical and horizontal within the organization.Strong analytical, problem-solving, and decision making skills and drive results.Ability to operate on tight deadlines with multiple priorities subject to change.Demonstrated competence in the Microsoft Suite, SAP and warehouse management systems