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ClearCaptions

41 ūüíľ ClearCaptions Jobs / Employment

Marketing Manager

newabout 10 hours ago
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Marketing Manager ClearCaptions is looking for a Marketing Manager who will manage and execute all marketing activities, including demand generation, call-to-action and conversion content, retention ...

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IT Operations - NOC Technician

6 days ago
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NOC Technician More than 48 million Americans have some form of hearing loss. ClearCaptions service and equipment removes communication obstacles through its commitment to making lives better and adhering to the belief that every word matters. As a Federal Communications Commission (FCC) certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security and professionalism on all of our captioning calls. ClearCaptions is dedicated to developing fast, easy and life-changing communications for hard-of-hearing individuals. If you re looking for a wide-open field for real growth and opportunity, as well as making a difference in peoples lives every day, look no further. Position Summary The NOC is the central point of communication for the IT organization. Communication between the different technical teams flows through the NOC. Because of this, NOC team members need to be able to effectively communicate technical issues with technical and non-technical people. NOC techs handle systems monitoring, alert triage, client requests and escalate issues to higher-level resources as necessary. NOC members will find themselves in an ideal position for learning a wide collection of technologies and candidates can look forward to crucial experience with Cisco gear, Linux and Windows servers and the engineers who built the systems. Responsibilities Create, investigate, resolve or escalate trouble tickets for issues received via monitoring systems, telephone, email, or client portals for issues relating to, but not limited to Server and network alerts Remote Access (VPN) Connectivity Network connectivity issues System backups Remote network discovery and troubleshooting DNS, email, spam filtering and web hosting Understand and deliver on ticket escalation expectations Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear and issues are resolved. Tickets must be updated in real time as events and actions occur. Reporting progress to clients and notifying them of resolutions through various sorts of documentation Solid ability to communicate effectively with both technical staff and end users by providing exceptional client service skills. Attends to obligations and supports other company initiatives as directed. Qualifications Skills and Knowledge required 1-3 years of experience with Network Operations support in a professional environment Associates Degree in Networking and Systems Administration or equivalent work experience Willingness to work flexible schedules and support a 24X7 operation. Requires strong problem solving, time management, flexibility, and communication skills Must have the ability to multi-task, organize and document many tasks at one time Certifications CCNA or CCENT, ITIL (Foundation level) are a plus. Physical Requirements Employees may experience the following physical demands for extended periods of time Sitting, standing and walking (95-100) Keyboarding (95-100) Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100) Lifting up to 50lbs. Work Environment Work is performed in a business environment. Travel to company and customer sites, including some that are out of state may be required. Compensation A competitive compensation package will be awarded to successful candidates.

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Research & Development - Sr. Project Manager

6 days ago
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Senior Project Manager About ClearCaptions LLC. ClearCaptions, is a leader in phone captioning services and equipment. As a company, ClearCaptions is experiencing tremendous growth year over year. If you re looking to contribute and make a difference this may be the position for you. More than 48 million Americans have some form of hearing loss. ClearCaptions service and equipment removes communication obstacles through its commitment to making lives better and adhering to the belief that every word matters. As a Federal Communications Commission (FCC) certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security and professionalism on all our captioning calls. ClearCaptions is dedicated to developing fast, easy and life-changing communications for hard-of-hearing individuals. We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment s notice. Under the direction of the ClearCaptions PMO, this important role will support executive sponsors, business owners, and product managers in the delivery of products, solutions, and services that will help achieve our key organizational goals and objectives. The Senior Project Manager is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to phase gate quality and SDLC control guidelines throughout the full software development life cycle. This also includes management of issues, risks and project change requests to ensure successful project delivery. Contribute to process improvement initiatives as it relates to improving project delivery. This role will report to the Director of the PMO and will be based in Roseville, CA. Responsibilities Typical project management responsibilities, including project leadership, detailed project planning, management of project schedules and resources, project communications, and project financials. Partner with Product Managers and Business Owners to support new product and service deployments, using the appropriate project delivery methodologies, tools, and techniques. Partner with department leads and SMEs to identify change impacts and lead operational readiness efforts to help ensure successful implementation and adoption of the new service, system, process, or product. Partner with Technical leads and other I.T. teammates to ensure awareness and execution of a comprehensive and integrated project schedule. Manage a portfolio of complex initiatives that span one or multiple lines of business Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones Participate in establishing methodology, templates, policies, tools and partnerships to expand and mature these capabilities for the organization Provide status reporting for project milestones, deliverable, dependencies, risks and issues, communicating across multiple levels of leadership and team Qualifications Minimum 10 years of experience in project management andor delivery roles, with an emphasis on technology, application development, and product delivery. Excellent communicator with ability to comfortably and effectively interact with teammates at all levels of the organization. Excellent facilitation and elicitation skills, with the ability to lead discussions and build consensus across cross-functional teams, including business partners and technical resources. Willingness and experience operating in an Agile and dynamic environment. Telecommunications industry Compliance experience. Experience working with JIRA and Confluence. Experience leading ERP, CRM HRIS projects. Experience leading mobile application development projects. Experience working as a Business Analyst Business Systems Analyst, including requirements elicitation and analysis, enterprise analysis, solution assessment, and user acceptance testing. Competency with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Project. B.S. Degree in Computer Science, Information Systems, or a related business degree and or equivalent experience. PMI Certification. Agile Training Certification. Physical Requirements Employees may experience the following physical demands for extended periods of time Sitting, standing and walking (95-100) Keyboarding (40-60) Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100) Work Environment Work is performed in a business office environment. Compensation A competitive compensation package will be offered to successful candidates. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. ClearCaptions is an Equal Opportunity Employer.

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IT Operations - Network Architect

6 days ago
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Network VoIP Architect About ClearCaptions More than 48 million Americans have some form of hearing loss. ClearCaptions service and equipment removes communication obstacles through its commitment to making lives better and adhering to the belief that every word matters. As a Federal Communications Commission (FCC) certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security and professionalism on all of our captioning calls. ClearCaptions is dedicated to developing fast, easy and life-changing communications for hard-of-hearing individuals. If you re looking for a real growth and opportunity, as well as making a difference, this may be the opportunity for you. We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment s notice. ClearCaptions is seeking a Network VoIP Architect who will be a major contributor to the overall design and technical vision for network infrastructure. Participates in the planning, design installation, maintenance, management, and coordination of the Wide Area and Local Area networks infrastructure. Participate in multi-discipline design teams to provide solutions and capacity planning of equipment and VOIP network. Provide VOIP architecture and design for data center and site deployments. The ideal candidate for this position is a Technical Engineer with expert knowledge and experience in the area of local and wide area networking design, implementation, and administration. The engineer will be responsible to deliver network-engineering solutions for a highly available network, video conferencing and Voice Over IP (VoIP) infrastructures. Responsibilities High and low-level network planning, design and optimization. Develop strategies and directions for network solutions using current and emerging technologies. Will work with senior network engineers to collect network requirements to design, build, maintain, and support a multi-site voice infrastructure. Develop, implement, and enforce corporate policies, standards, and guidelines that are aligned with the company's strategic business objectives as they pertain to the Corporate Network. Translate business requirements into network or process designs. Plan and recommend network hardware, systems management software and architecture. Builds, configures, and maintains network switches, routers, load balancers and various voice appliances. Able to be flexible to work off hours, nights, and weekends if required. Qualifications Proven record of engineering and implementation of large-scale enterprise network infrastructure, a strong sense of commitment, be highly business oriented and skilled at delivering robust network solutions. 10 years of broad IT VoIP experience, including Global infrastructure support. Proficiency with Cisco voice gateways, expressways, and voice protocols. Physical Requirements Employees may experience the following physical demands for extended periods of time Sitting, standing and walking (95-100) Keyboarding (40-60) Viewing computer monitor, tablet and cell phone requiring close vision (95-100) Work Environment Work is performed in a business office environment. Travel (20) to company, customer and vendor sites, including some that are out of state will be required. Compensation A competitive compensation package will be offered to successful candidates. ClearCaptions is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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Research & Development - Scrum Master

6 days ago
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Senior Scrum Master Agile Coach About ClearCaptions LLC. ClearCaptions is a leader in phone captioning services and equipment. As a company, ClearCaptions is experiencing tremendous growth year over year. If you re looking to contribute and make a difference, this may be the position for you. More than 48 million Americans have some form of hearing loss. ClearCaptions service and equipment removes communication obstacles through its commitment to making lives better and adhering to the belief that every word matter. As a Federal Communications Commission (FCC) certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security and professionalism on all our captioning calls. ClearCaptions is dedicated to developing fast, easy and life-changing communications for hard-of-hearing individuals. We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment s notice. Under the direction of the ClearCaptions PMO, this important role is primarily responsible for ensuring the successful implementation and ongoing support of Agile within ClearCaptions, with a focus on IT Service and Product delivery. This role will have the opportunity to spearhead Agile adoption by coaching, training and guiding newly formed Agile project teams (and extended team stakeholders). Responsibilities The Scrum MasterAgile Coach is a senior leader of department and team level coaches. The Scrum MasterAgile Coach will have prior experience to traincoach teams and organizations in Agile concepts, principles, practices and methods. The Scrum MasterAgile Coach is the mentor and trainer for a team or a set of teams. The Agile coach is an expert on agility and Scrum and is a champion of process improvement and impediment removal. The Scrum MasterAgile Coach is accountable to help the teams apply Scrum, Agile and Lean thinking, and to provide training to the team on agile process, velocity, quality, impediment removal etc. This role will act as Scrum Master in 2-3 Scrum teams This role will guide assessments of the current team process and recommendations for transitioning to Agile and Scrum methods This role will provide supplementary training of client staff on Scrum processes and procedures. This role will provide recommendations for and support for configuration of Agile sprint management tools (such as JIRA, Confluence, Card Walls, facilities, templates, etc.) This role will host reviewsretrospectives to evaluate progress and make adjustments to plan if necessary. Qualifications Minimum 10 years of combined experience in Information Technology Extensive experience working as a ScrumMaster in teams. Extensive experience providing coaching for transitioning organizations to Agile delivery practices. Experience coaching new Scrum Masters. Experience working with scaled scrum frameworks e.g. LeSS, SAFE, etc. Scrum Master andor Scrum Coach certification from a nationally recognized board. Extensive JIRA and confluence experience Broader experience with implementing DevOps processes in large organizations. Education Certifications Required Preferred Useful Physical Requirements Employees may experience the following physical demands for extended periods of time Sitting, standing and walking (95-100) Keyboarding (40-60) Viewing computer monitor, tablet and cell phone requiring close vision (95-100) Work Environment Work is performed in a business office environment. Travel (20) to company, customer and vendor sites, including some that are out of state will be required. Compensation A competitive compensation package will be offered to successful candidates.

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Research & Development - Software QA Manager

6 days ago
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Software Quality Assurance Manager About ClearCaptions LLC. ClearCaptions is a leader in phone captioning services and equipment. As a company, ClearCaptions is experiencing tremendous growth year over year. If you re looking to contribute and make a difference, this may be the position for you. More than 48 million Americans have some form of hearing loss. ClearCaptions service and equipment removes communication obstacles through its commitment to making lives better and adhering to the belief that every word matters. As a Federal Communications Commission (FCC) certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security and professionalism on all our captioning calls. ClearCaptions is dedicated to developing fast, easy and life-changing communications for hard-of-hearing individuals. We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment s notice. This role will report to the Vice President of Strategy Execution. Responsibilities Be an experienced hands-on manager who can build an organization and ensure it performs Understand how all elements of the system software ecosystem work together and develop QA approaches that fit the overall strategy Work with a team of quality engineering professionals to ensure the highest quality product delivery Define testing and test automation coding norms, including technologytool selection, oversight of their implementation, and promoting continuous improvement through regular reviews. Recruit, hire, and lead an extraordinary team of QA Engineers and Software Test Engineers, with 4-6 direct reports and multiple 3rd parties. Provide expertise for Engineering and Product in all areas of software quality, including the deployment process. You will identify meaningful trends and practices, so we can release quickly and with high confidence. Responsible for scaling our automated testing in a continuous integration environment, defining and evolving our testing strategy in service of team and company objectives. Work closely with Product Engineering to ensure that all deadlines and goals are met, as well as quality software is released on schedule Responsible for the end to end ownership of a QA team, including setting the technical vision for developing test frameworks and automation. Be a champion of quality and operational excellence establish team metrics for measurement of quality and operational excellence and a consistent, regular process for assessment and improvements. Responsible for mentoring and developing engineers, supporting the long-term career development of direct reports by helping them build their skills in software testing Qualifications Bachelor's degree andor Master's degree in Computer Science or 10 years of equivalent experience. 5 years of experience as a people manager leading teams of individual contributor and leads Experience working in an Agile environment, including experience leading an Agile transformation for QA functions Experience in testing high-performance, highly-available and scalable distributed systems Experience with employee development, performance management and delivering results Experience with designing test tools and frameworks with an emphasis on test automation and extending test coverage Experience with several different programming languages and test automation technologies Has experience and conviction around measures to quantify software quality Proven track record to creating and executing on highly effective quality processes Physical Requirements Employees may experience the following physical demands for extended periods of time Sitting, standing and walking (95-100) Keyboarding (40-60) Viewing computer monitor, tablet and cell phone requiring close vision (40-60) Work Environment Work is performed in a business office environment. Compensation A competitive compensation package will be offered to successful candidates. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. ClearCaptions is an Equal Opportunity Employer.

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Payroll Specialist

7 days ago
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ClearCaptions is an Equal Opportunity Employer. Company Description ClearCaptions is a leader in phone captioning services and equipment. As a company, ClearCaptions is experiencing tremendous growth ...

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Research & Development - Business Analyst

8 days ago
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Business Analyst About ClearCaptions LLC. ClearCaptions, is a leader in phone captioning services and equipment. As a company, ClearCaptions is experiencing tremendous growth year over year. If you re looking to contribute and make a difference this may be the position for you. More than 48 million Americans have some form of hearing loss. ClearCaptions service and equipment removes communication obstacles through its commitment to making lives better and adhering to the belief that every word matters. As a Federal Communications Commission (FCC) certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security and professionalism on all our captioning calls. ClearCaptions is dedicated to developing fast, easy and life-changing communications for hard-of-hearing individuals. We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment s notice. Under the direction of the Project Management Office, andor a Project Manager this important role has considerable exposure to other senior management as a key participant in the planning, analysis, and delivery of enterprise systems, process improvements, and new products and services. This role will focus on business and systems analysis, and leverages business acumen, technical knowledge and highly effective communication skills to identify the necessary business processes and system requirements required to operationalize new products, processes, tools, and technology. The successful candidate will understand and utilize key change management methodologies to help guide operational staff through the development and adoption of new services, systems, and processes. This role will report to the Director of the PMO and will be based in Roseville, CA. Responsibilities Partner with department leads and SMEs to elicit requirements andor determine opportunities for system improvements. Partner with department leads and SMEs to identify change impacts and lead operational readiness efforts in preparation for new software and product deployments. Research and analyze all aspects of existing business practices and procedures. Develop requirements and process documentation based on interviews, diagrams, surveys, and workflow analysis. Make recommendations for solutions that can be accomplished through new technology, or alternative use of existing technology. Partner with other project team members to plan and execute the successful implementation and adoption of the new service, system, or process. Lead key deployment activities, such as user acceptance testing, defect triage. Qualifications Minimum 5 years experience in businesssystems analyst roles. Experience working with enterprise business systems, such as ERP, CRM, HRIS. Expert at working with business leaders and SMEs to identify change impacts and execute change management strategies in preparation for software updates, new systems, andor product releases. Excellent communicator with ability to comfortably and effectively interact with teammates at all levels of the organization. Excellent facilitation and requirement elicitation skills, with the ability to lead discussions and build consensus across cross-functional teams, including business partners and technical resources. Advanced process optimization skills. Demonstrated experience with process improvement methodologies. Advanced skill level with process mapping tools. Willingness and experience operating in an Agile and dynamic environment. B.S. degree in Computer Science, Information Systems, or a related business degree and or equivalent experience. Experience with the following is a plus Experience working with Great Plains, Microsoft Dynamics, ADP, Ceridian, and Salesforce. Experience working with JIRA and Confluence. Telecommunications industry experience. IIBA Training Certification. Six Sigma, Lean experience. Greenbelt Training Certification. Physical Requirements Employees may experience the following physical demands for extended periods of time Sitting, standing and walking (95-100) Keyboarding (40-60) Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100) Work Environment Work is performed in a business office environment or a in a remote home-based office. Compensation A competitive compensation package will be offered to successful candidates. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. ClearCaptions is an Equal Opportunity Employer

jobs byAdzuna

Network and VoIP Architect

12 days ago
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Network & VoIP Architect ClearCaptions is seeking a Network & VoIP Architect who will be a major contributor to the overall design and technical vision for network infrastructure. Participates in the ...

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IT Operations - Network Architect

12 days ago
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ClearCaptions service and equipment removes communication obstacles through its commitment to making lives better and adhering to the belief that every word matters. As a Federal Communications ...

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Project Manager

12 days ago
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Under the direction of the ClearCaptions PMO, this important role will support executive sponsors, business owners, and product managers in the delivery of products, solutions, and services that will ...

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Research & Development - Sr. Project Manager

13 days ago
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ClearCaptions, is a leader in phone captioning services and equipment. As a company, ClearCaptions is experiencing tremendous growth year over year. If you re looking to contribute and make a ...

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Research & Development - Scrum Master

14 days ago
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ClearCaptions is a leader in phone captioning services and equipment. As a company, ClearCaptions is experiencing tremendous growth year over year. If you re looking to contribute and make a ...

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Scrum Master / Agile Coach

15 days ago
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Senior Scrum Master / Agile Coach Under the direction of the ClearCaptions PMO, this important role is primarily responsible for ensuring the successful implementation and ongoing support of Agile ...

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